Gen Hakone Gora

Everything. It is perfect here. It’s calm and relaxing. The host staff may be the best we have interacted with. They are helpful and make great conversation.

Nothing. I can’t think of a single moment during our stay here that didn’t exceed our expectations.

Everyone was so nice and polite and truly felt like an extraordinary experience. Onsen was truly magical and charming. View of the mountains was breath taking. Recommend longer stays next time instead of one night. Will visit again. Until next time.

In room open air bath

The closest is too small mini bar is not functioning expect better food for this price

The room we stayed in (En) was so spacious, clean and peaceful. The facilities were top notch and the private onsen was amazing! The staff was especially kind and very helpful too. They went out of their way to make our stay memorable. Special thanks to Natsuki for looking after us during dinner and breakfast. She was so kind and showed great professionalism and efficiency tending to us. We learnt so much and hope to stay here again soon!

The service was above and beyond from the staff. The breakfast and dinner was unique and an enjoyable experience from the bedroom.

I had trouble with the Wi-Fi connection, it was very slow for me. I also wish the check in time could be earlier considering how much the hotel room costs per night.

Beautiful location. Well kept property. Tons of amenities and things within a reasonable distance. The staff were extremely helpful and pleasant, during meals and whenever we had any questions. The personal hot spring tub was perfect and the view was great. The room was large and had everything we needed. The food and drink options included were all delicious!

Not the easiest to get to.