Gen Hakone Gora

Phenomenal room, absolutely gorgeous. So many amenities in the room as well as throughout the hotel. I loved the complimentary drink bar in the lobby and the ice cream outside the public onsen. Service throughout was excellent. Every member of the hotel staff exceeded expectations. Very accommodating of solo travelers. I've heard some ryokan are not so accommodating.

There are too many light switches to turn on and off. There needs to be master switch. I found the kaiseki meals to be hit and miss. Some courses were fantastic and some were a little bland for me.

Loved it. Beautiful.

Everything here is amazing if I could go 11/10 I would ,your own hot spring ,the room has everything you need ,I have never had accommodation with so many in room items at no extra cost,the staff are friendly and helpful,the food is traditional Japanese at a very high standard the Gora area is beautiful and peaceful and the train ride to Gora is incredible

N/A

スタッフの説明も分かりやすくホテルを1日中快適にゆっくり過ごせた。送り迎えもして頂きスムーズに観光、帰宅できた。

Such a lovely, peaceful experience with great, welcoming staff. If you're coming from a faraway place and want to build in time to adjust to the time change (like we did), I suggest you begin your Japan adventure here.

Everything was great. Great views. Luxurious room and amenities. Great food and service.

Nothing.

Truly fantastic place. The dinner was o ur of this world, so was the breakfast

Great hotel with great service and staff. Highly recommend.

Phenomenal! I highly recommend everyone staying here. The staff was very friendly and helpful. The view from our room and the food were amazing! An authentic Japanese/ryokan experience with modern amenities. We will definitely be coming back here.

I’m impressed by their staff! Dedicated team members! They take care of your requests like a second! The hotel is the cleanest room I ever seen in Hakone. It’s next to Hyatt Regency and Hakone 白檀！We will definitely come back to this hotel next time! The hotel also has the free shuttle and taking you to anywheres!