Irvine Riverside Guesthouse by Paymán Club

Our Employees refused to stay in this place as it was run down, filthy, damp and smelling. I have been in contact 3 times with the Company to request a full refund but they are ignoring me.

Everything - Booking.com should not be using this place it is a dump.

It was a convenient locality, comfortable and clean, room a bit on the small side, but good enough for sleeping in. Overall really happy.

Apart from the room size, everything was good.

It was a terrible experience! The place i a mess

Nothing

Staff useless ; key entry system useless

£89 a night is criminal. My TV didn’t work, the bed nearly sunk into the floor when I sat on it and the place just doesn’t look nice. £40 a night and I’d say there would be less to complain about.

Clean Towels only once per week, bed sheets seldom changed, no one at the front desk to show the rooms. You couldn't pay me to stay another night in this establishment. Do not communicate with me any further.

It was in the middle of renovation (in high season) the reception was a mess, in my room the floor was not cleaned properly and it was missing a light bulb in one light, the main light switch was well concealed behind a curtain behind the wardrobe and took some finding. Access to my room was from a path open to the street and the means of locking it unfamiliar so the first day I had to leave it open. When I eventually saw the helpful room service lady, who was there for three hours every day so I had to make sure of being back at that time, she showed me how to lock the door, saying English people always had problems, so it is a system only familiar in Scotland. A written explanation would have been very helpful. The whole place was self-service (check-in was through instruction by e-mail with a code for opening a keybox) and had an air of neglect. I made a couple of calls to the phone number posted at reception and one of the people I had difficulty understanding and did not call back as I requested. The hotel is a bit outside the main town though there are a number of bus routes. I would recommend not keeping it on your list.