Irvine Riverside Guesthouse by Paymán Club

Terrible stayed 1night it was a construction site and never mention when booking still trying to get refund for 2 nights I never stayed

It is fit for no one. They were decorating and doing work. The corridors and reception area were loaded with tools and equipment and the whole area was unsafe to walk around. The room was dirty and the curtains didn’t fit the windows so the light just came through. No where to hang clothes and no hangers. The mirror was behind the toilet door and not near a plug. There were extention leads for kettle etc just lying on the floor which also didn’t feel safe. Overall I would avoid and I understand it was a cheaper option than a hotel but it was even below standard for that.

great size of room but under renovations so little bit noisy

No staff on site at anytime except for maintenance

While this hotel was *very* cheap, it was not a great experience. There is no onsite staff, which would be fine, but I didn't receive an email about this and how to get the key. After speaking with someone on the phone, my key turned out not even to be in the key box, but fortunately was in my door. The room was tiny (basically OK just to sleep in) and not very clean. The bathroom facilities were adequate. There was parking near by. Overall, I needed somewhere to stay near Saltcoats for a couple of nights, where I could basically sleep. This was a very cheap option, and was more a case of you get what you pay for rather than good value.

Disgusting dirty filthy even im reporting it to the environmental health team

Nothing it was disgusting

Everything smelly, damp, dirty cannot believe this is a booking.com property. Had to buy my own toilet paper after day 2 it was cleaned once in 10 days. Take a look at Trip Advisor for this property the reviews say it all.

Linen & towels changed once. Very poor condition.

Not clean. Poor service except for telephone assistance which was good.

Nothing

Dirty and dusty

Where do I start? I was supposed to receive an email on the morning of the booking with a pin number to get into this unstaffed property. No email arrived. We phoned several times until someone answered. Long story short, I was given the wrong code. I phoned again. It took over an hour to get through that time. I asked the person to stay on the line while I tried the new code. She hung up. Wrong code AGAIN. Eventally we got through again and were given a new code. This one worked and we entered this unkempt and neglected guesthouse to the overpowering stench of dampness and faeces. The "bedroom" was damp, unfit for human habitation and even had a complimentary jobby left in the toilet, The carpets were filthy and the furniture sticky with thick grime This is no B&B. This is more like a dystopian prison. We couldn't stay in this filthy place and we immediately departed to find an alternative hotel. Thankfully we found one. We asked for a refund as we hadn't stayed. Of course this was refused. We were in Irvine to attend a wedding. While there we asked some local people about the Riverside Guesthouse and were told it was used to accomodate drug rehabilitation patients and asylum seekers. If this is indeed true, my heart goes out to those poor souls who are forced to exist for more than a few seconds in Riverside guesthouse. Avoid!