Hilton Lanzhou City Center

Everything was great. The room with view on the city, the service was great, people in the hotel speak English and the breakfast was incredible.

Great room, nice facility, helpful staff

Location , staff, comfort. Cleanliness

They advertise an all day restaurant but in reality it closes in the afternoon

The hotel is in a great location about 200 m from a Metro stop, 500m from Lanzhou University and the Airport bus. The staff are helpful and friendly. The breakfast was excellent with a great wide range of food to satisfy all tastes. The swimming pool facilities looked good although I didn't use these. The room was spacious and the bathroom well designed. It was also quiet. An issue with payment was quickly resolved. I'll stay in this hotel again.

The floor/room access was different and having to change elevators. In addition I collided with the desk hanging light a few times.

The lobby looks nice and there’s a luckin coffee next door.

The AC is awful. It’s either freezing cold or too hot. The bathroom is also freezing and even when you turn off the AC there’s a draft from somewhere. On 2 occasions the room service didn’t clean the room or didn’t give clean coffee cups/new complimentary water and other items. Very sloppy service. The fridge didn’t work, and the engineer swapped it for a new one after complaining. Why wasn’t this checked before? The room layout is very unusual and impractical. It’s as bad as it looks in the photos - not sure who thought this up or why. On leaving day, there was a power cut in the night and the aging electrics meant my room lights didn’t come on again. I used the emergency flash light to pack at 4am in the morning.

Breakfast was great as always, so was the location of the establishment. View was also good.

Bar staff didn't care to manage at all. People were blasting music and smoking in the lounge but even after asking staff to handle it they acted like they didn't see it at all. Very poor experience especially when not taken seriously. Room was too warm, the AC is not great in managing the temperature and was noisy.

I got a room upgrade, which was great. The hotel offered the best breakfast during my entire trip in China.

Everything was great. Just a word of caution for those who have fear of heights, the hotel reception is on floor#51 and the rooms are in the floors just below that. Breakfast is served on the top floor. I found it interesting though.

I just arrived today and I have to say that I am impressed so far. From the moment I stepped in to the ground floor welcome reception, to the fast and friendly check in on the 51st floor, to the wonderful room and decent food at the executive lounge, everything had been good so far. Most of the staff does not speak English well, but they always find a way to help. The only negative part is the frustratingly poor Internet speed. I gave up on it and I am using my own data now. Overall, looking forward to my 6 nights stay