Nerea Tulum

My husband and I were purely sold on Nerea and making this our go-to getaway spot in Mexico, however upon our last day a staff member by the name of Ivan had lied and stole the fish we caught on our fishing tour. We instructed him to keep the fish in the freezer and we would take it back home with us. Instead he told the kitchen staff we said he could have it. It broke our hearts because we loved the location, our stay, and had a great time until the very last day we found out what Ivan had done. We made sure to tip and be friendly with staff however this was done to us. When we reached back home, I unpacked my luggage bag to find that all of my gold jewelry was stolen. This jewelry was never unpacked or left out in our room. We suspect whoever cleaned our room literally went inside our luggage and took all of my jewelry including a Kate Spade watch and bracelet. So beware. Even if you take the necessary precautions, never trust a smiling face.

Property condition

I was checks in early for I came in sick from the day before. Out of the three hotels I stayed on my 14 day stay this was May favorite. The room was great and clean. The swim up great. I recommend this property. And Brandon was a great help with Tv and over all a very respectful young man.

We loved the boutique feel of the hotel and how intimate it felt. It was a great place to spend our first few days in Tulum

Beautiful beach, quiet, serene environment. Healthy, fresh dining options with attention to dietary restrictions. Some plumbing issues during my stay, television didn't work, and some staff careless or not up to par yet engaging in 'harassment' for gratuities. *Unnecessary since great service is what equates to great tips, not asking without providing stellar service. Janet is excellent and was a joy to be around.

Although it's relatively small, we loved how quiet and secluded we felt on the property. The pool is wonderful and snakes its way through the resort, and you're only a few steps from the private beach. The rooms were spacious and clean, and having a balcony with a view of both the pool and beach was amazing.

Beautiful place

Nerea is perfect if you just want to be somewhere chill and quiet. You can’t walk into tulum, but the staff is super helpful and quick to find you a taxi if you want to go somewhere. The whole neighborhood is also gated with a security checkpoint so you feel super safe.

This hotel did not disappoint. The hotel, staff, and food was all wonderful. 10/10 would definitely stay again, and recommend to anyone wanting a romantic get away in Tulum. Perfect place to get away from the hustle and bustle of the main strip of hotels.

Un hotel y servicio muy lindo.El desayuno una delicia,muy fresco y a la carta. El staff un amor,la habitación muy limpia,con pomos grandes de shampoo,acondicionador y crema para la piel, el refri con agua ,soda y cerveza y lo llenan a diario sin ningún costo. El hotel es muy tranquilo no vez a los huéspedes ya q solo tiene 22 habitaciones,por tal razón fue un completo relaxxxx.Súper recomendado.