The Alest Hotel

Desayuno muy bueno, servicio muy amable

La comida no es del standard del hotel, no está bien cocinada, no merece la pena el restaurante

The hotel is beautiful and the rooms are spacious and comfortable Blackout blinds helped sleeping at night and we had no noise from outside A quiet downtown hotel Mexico City is a must for us Staff from breakfast to security and reception were superb - shout out to Maribel who looked after us for breakfast and remembers our order every day The only small issue was the television, not having many international channels (other than the news) and streaming into the TV with extremely challenging The staff was very helpful in trying to help with those and we were able to watch YouTube in the room A very small thing - would highly recommend the alest hotel

Very well situated little boutique hotel in Polanco, just steps from Lincoln Park, shops and restaurants. Impeccably maintained, gorgeous interior and exterior spaces. The atmosphere is elegant and serene. The room was spacious and very comfortable. Great amenities too - LeLabo bath products and a free mini bar and snack selection that were restocked every day. There was some noise level on weekdays due to construction in the area, but not too bad. We enjoyed the breakfast service that was included every morning. Sergio and Maribel took very good care of us. Pro tip; ask for a side of corn tortillas and salsa with you Mexican-style eggs and a little jam for your toast. We appreciated Carla’s welcome to the hotel and her recommendation for a taco spot on the night we arrived. We were also happy with Luis Angel’s help in taking the bicycles out for a spin. All of the reception staff were very friendly with their greetings as we came and went. Pro tip; they close the streets down for bikes, runners, roller bladders, etc. every Sunday. The route is just half a block from the hotel and it was one of the best experiences of our trip to CDMX. You can reserve the bicycles. I also would like to mention that I was completely surprised and delighted to come in from a day out on my birthday to a decadent chocolate cake with a candle and balloons. Very nice touch. We felt the value was excellent for the level of hospitality provided. This place is a gem and we look forward to a return visit.

Me encanta absolutamente todo de este hotel. Desde la amabilidad de cada persona del staff hasta el nivel de detalle en la decoración: cada rincón está pensado y transmite calidez. Las habitaciones son divinas, todo está cuidado al máximo: los productos de baño de primera línea, el secador Dyson, las fragancias, los dulces, las cartas personalizadas. En mi cumpleaños incluso se encargaron de sorprenderme con torta y globos. Ya me alojé tres veces y siempre repito la experiencia porque la calidad se mantiene impecable. Es un hotel que elijo cada vez que vuelvo a Polanco, porque sé que la estadía va a ser perfecta. La ubicación también es espectacular: cerca de tiendas, restaurantes y todo lo que uno necesita, en un barrio seguro y lindo para caminar.

La verdad, nada. No tengo absolutamente nada negativo para señalar.

Eigenlijk alles. Aan elk detail gedacht. Personeel vrolijk en attent. Verder maakte ik me vooraf nog ergens zorgen over de veiligheid maar dat is totaal onnodig gebleken. Super relaxte omgeving, ook ‘s avonds als je te voet naar een restaurant loopt.

Als er dan toch 1 ding was dan zou ik de volgende keer een kamer boeken met ramen naar buiten toe.

I stayed 4 nights at this hotel, in two different room categories, which gives me a solid basis for evaluation. The facilities and décor are extremely well executed. The rooms are very comfortable, well designed, and the amenities are excellent and high quality. It is truly a differentiated experience within Mexico City, standing above the average in terms of comfort and aesthetics. The main area for improvement, considering the hotel’s positioning and daily rate, is the breakfast. The included menu for guests is quite limited, and basic items such as coffee with milk, cappuccino, or espresso are charged separately. The hotel has an extensive and high-quality breakfast menu, so these restrictions feel unnecessary. This creates a sense of limitation rather than exclusivity and negatively affects service, as staff spend more time explaining restrictions and saying no than enabling guests’ requests. Another minor, but relevant point for a hotel of this level, is the replenishment of in-room beverages and snacks. These are said to be refilled daily, but in practice this does not happen consistently. For a hotel at this standard, having to request this repeatedly is inconvenient. Overall, this is an excellent hotel with a high level of comfort and refined design, but with some opportunities to further elevate the guest experience, especially regarding breakfast and attention to service details.