The Reykjavik EDITION

As a special treat we stayed her on our first night of a week in Iceland, based on reviews and general feeling that this Hotel was truly exceptional. Very welcoming reception and quick check in. Staff were excellent throughout our short stay. Room was very modern and nicely appointed. However it is very expensive, even by Icelandic standards, just didn't have enough wow factor to justify the price. Felt like a very good 4*.

I’ll start with the good news: the breakfast team was wonderful. Hold onto that thought, because it’s the only nice thing I have to say. Quick bit of context before I get into it — this hotel was bought by Abu Dhabi Developmental Holding Company for €230 million and is run by Marriott under the EDITION brand, their supposed pinnacle of luxury lifestyle hospitality. I mention this only so you understand quite how far the reality fell short of the brochure. Room 642 — someone else’s underwear, anyone? The room wasn’t properly cleaned when we arrived — pillows still dumped on the chair, general sense of “eh, good enough.” But the real discovery came the next day: a pair of used women’s underwear, visibly soiled, stuffed inside the pocket of one of the robes. I cannot stress enough that I am not being dramatic. There are photos. When we reported it, the housekeeping manager wanted to come inspect the room himself first — as if we might be making this up — and the resolution they landed on was a bottle of wine. I looked it up later. Eleven dollars. We were moved to Suite 314. Room 314 — slightly less biohazardous, still a mess The key card didn’t work. Fine, annoying. More concerning: the bottom door lock was completely broken. So we’re in a luxury suite relying on an interior chain. The thermostat was also locked to heating only — no cooling — which in a harbor-facing room meant the only option was sleeping with the window open. Dear Gentle Reader, that becomes relevant very shortly. The 2 AM sing-along nobody asked for With the window propped open out of necessity, we had front-row seats to a group of 20-30 hotel guests who decided the harbor outside our room was the perfect venue for a late-night party. Yelling, singing, laughing — until 2 AM. We called the front desk multiple times. Their opening offer was earplugs. I’m not joking. It took real persistence to get security involved, and even then the noise didn’t stop until 2 AM. We were exhausted for our entire travel day home. The staff situation The male concierge welcomed me at check-in by telling me I looked tired. A bold opener. The breakfast front desk host was rude but did apologize after I said something — credit where it’s due — but the pattern throughout was clear: good service only appeared after you complained for it. It was never just… there. And then, as I was literally walking out the door to catch my flight, the front desk stated there manager wanted to discuss my concerns. Two nights of issues, multiple complaints, and that’s when they find the time. I had a plane to catch, so I’ll be addressing my concerns to Marriott directly instead — which I have, in the form of a formal complaint and refund request. For €230 million you’d think they could stretch to a door that locks and clean robes. Apparently not. I wouldn’t go back, and I’d think twice before you go at all.

This is our second visit to Iceland in three years, and once again we chose to stay at The Edition. We truly love this hotel—not only for its stunning views of Harpa and the harbor, but also for the exceptional staff who consistently make our stay so memorable. I was so delighted to see Joy again at the front desk!  I remembered her from our first visit because of her warm, welcoming personality, and she once again made our check-in experience seamless and enjoyable. Morgan, the concierge, provided invaluable recommendations and thoughtful guidance as we planned our 10-day itinerary. We are incredibly grateful for his insight and genuine hospitality. We also had the pleasure of dining at Tide, the hotel’s Michelin Guide restaurant. Veronica has taken care of us since day one—she remembered our preferences, brought a wonderful sense of humor, and made every dining experience feel personal and special. After our daily adventures, we looked forward to unwinding at the hotel’s beautiful and tranquil spa. Frances was especially kind and attentive, adding to the overall sense of relaxation and comfort. Upon our arrival, Angel greeted us with the warmest smile and kindly assisted us with our luggages and car. His genuine care and attentiveness made us feel immediately welcomed and set the tone for our stay. Every member of the Edition team contributed to making our stay truly exceptional. We are already looking forward to returning again.

wygodna lokalizacja, dobre sniadania

pokoj nie byl zupelnie przygotowany dla 3 osob (brak lozka, recznikow, kosmetykow itp). Przylecielismy o polnocy (hotel byl powiadomiony), do 2 w nocy trwalo zamieszanie i reorganizacja pokoju tak by zmiescilo sie dodatkowe lozko. Podkreslam, ze nie byl to standardowy pokoj z dostawke tylko apartament przeznaczony dla 3 osob. Jako rekompensate obieecano nam darmowe sniadanie w pierwszy dzien

Your trip to Iceland isn't complete without a stay at The Reykjavik EDITION. I was blown away at every turn. The moment we arrived we were greeted with hospitality and warmth. The room was designed with an intentional nod to its nordic roots-impeccably modern but also delightfully cozy. The bathroom featured heated floors and a luxurious waterfall shower. The complimentary spa was the icing on the cake of this stay and included a sauna, steam room, and hot tub. I was relaxed from the moment we arrived. The staff here went above and beyond in many ways from a sweet note and gift left in our room to helping us troubleshoot when our rental car wouldn't start. Shout out to Dimitar, Daniel, and Oskar who made our stay extra special. I can't recommend this hotel enough.

Great location and facilities. The staff was pleasant and helpful.

Beautiful hotel and service

High restaurant prices

Das Zimmer war für eine Familie nicht gross genug. Die beiden Betten waren knapp 140cm breit und somit für zwei Erwachsene definitiv zu klein.

The brunch/lunch was served at 1 to 3 PM still the menu contained a numbet of egg dishes. Food wss good but the music was much too loud, leading to the waiters repeatedly taking wrong orders and making it difficult to converse. Asked twice for music to be turned down, but that was not done. Coffee was included in the price, but contained 1/3 cup.