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8.8 / 10 Guest Rating

Eterna Tulum

Calle Cobá Manzana 44 Lote Lote 001, La veleta, Tulum, mx

Eterna Tulum - main view

About the Property

Luxurious Accommodation with Pool and Free Parking

Exquisite Dining Experience

Indulge in a variety of culinary delights at our on-site restaurant, offering buffet, continental, and American breakfast options.

Convenient Location with Shuttle Service

Located near Tulum's main attractions, enjoy easy access to the Tulum Archeological Site and the bus stations. Take advantage of our paid airport shuttle service for a hassle-free arrival and departure.

Experience the ultimate blend of comfort and convenience at Eterna Tulum. Book now for an unforgettable stay!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Express check-in/check-out
Tour desk
Facilities for disabled guests

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Located in Tulum, 3.4 mi from Tulum Archaeological Site, Eterna Tulum features accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. Featuring a restaurant, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodations provides room service, a concierge service and organizing tours for guests. At the hotel, the rooms include a wardrobe. At Eterna Tulum rooms include bed linen and towels. No breakfast Tulum Bus station is 0.9 mi from the accommodations, while Bus station Tulum Ruins is 2.9 mi from the property. The nearest airport is Cozumel International, 50 mi from Eterna Tulum, and the property offers a paid airport shuttle service. (NO RESTAURANT AT THE HOTEL)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Room - Photo 1
Deluxe Room - Photo 2
Deluxe Room - Photo 3
Deluxe Room - Photo 4
Deluxe Room - Photo 5
Deluxe Room - Photo 6
Deluxe Room - Photo 7
Deluxe Room - Photo 8
Deluxe Room - Photo 9
Deluxe Room - Photo 10
Deluxe Room - Photo 11
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Deluxe Room

This double room's special feature is the rooftop pool. The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware and a microwave. The double room features a mini-bar, a tea and coffee maker, as well as a terrace and a patio. The unit offers 1 bed.

38 sqm
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerAir conditioningHair dryerKitchenette

Deluxe Room

Non-refundable
Room Only
20% OFF$55.36

$44.29

Includes taxes & fees
Suite with Private Pool - Photo 1
Suite with Private Pool - Photo 2
Suite with Private Pool - Photo 3
Suite with Private Pool - Photo 4
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Suite with Private Pool - Photo 6
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Suite with Private Pool - Photo 8
Suite with Private Pool - Photo 9
Suite with Private Pool - Photo 10
Suite with Private Pool - Photo 11
Suite with Private Pool - Photo 12
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Suite with Private Pool

Guests will have a special experience as this suite features a rooftop pool. Featuring a private entrance, this spacious suite also is consisted of of 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Meals can be prepared in the kitchen, which is fitted with a refrigerator, kitchenware, a microwave and a tea and coffee maker. Boasting a terrace, this suite also offers air conditioning, a mini-bar and a flat-screen TV with streaming services. The unit offers 1 bed.

67 sqm
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVAir conditioningHair dryer

Suite with Private Pool

Non-refundable
Room Only
20% OFF$92.27

$73.82

Includes taxes & fees
Deluxe Pool - Photo 1
Deluxe Pool - Photo 2
Deluxe Pool - Photo 3
Deluxe Pool - Photo 4
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Deluxe Pool

1 Queen Bed413 sq feet Relax - Private plunge pool; in-room massage availableInternet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishwareSleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, towels, shampoo, and soapPractical - Laptop workspace, iron/ironing board (on request), and chefComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbsNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

38 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerMinibarAir conditioningKitchenetteRefrigeratorMicrowave

Deluxe Room with Pool

Non-refundable
Room Only
20% OFF$68.3

$54.64

Includes taxes & fees

Guest Reviews

8.8
Excellent141 verified reviews
AI Summary

Guests highly rate the convenient location and frequently praise the good value for money.

Categories

Cleanliness8.3
Service8.8
Location9.3
Room Quality8.7
Amenities8.8
Value for Money9.2
Food and Beverage8.3
Overall Experience9.1

Select topics to read reviews

C
Carlos HenriquebrBR
Verified booking
extended_group
Standard Room
Stayed in Mar 17, 2026

"Ótimo hotel, mas alguns probleminhas atrapalharam a estada."

8.0

O hotel é uma graça, de extremo bom gosto. Quarto amplo que possui até uma pequena cozinha e um sofá. Cama confortável e roupa de cama e banho limpas. Quarto extremamente limpo. Não fica perto da praia, mas está perto de vários restaurantes.

A ducha estava emperrada e direcionada para a porta do box, o que fazia com que o banheiro encharcava todo. A ducha era boa, mas não permitia regulagem. Faltou água por dois dias no quarto de nossos amigos no terceiro andar. O hotel é semi-presencial, ou seja, nem sempre tem alguém no hotel. Fizemos contato via telefone e ninguém respondeu. A água voltou, mas atrapalhava toda nossa programação. Uma hóspede que conseguiu reverter a falta de água, muito estranho.

Helpful?
L
LuiscaCA
Verified booking
solo_traveller
Standard Room
Stayed in Dec 12, 2025

"Exceptional"

10.0
Helpful?
R
RobertusUS
Verified booking
solo_traveller
Standard Room
Stayed in Nov 2, 2025

"For $35 a night I can’t complain at all even with the staff being basic at best"

8.0

Center of neighborhood. Very convenient to any restaurant, bar and grocery.

Nothing really. Staff were good and dismissive; very. Danna in particular.

Helpful?
F
FRANCKfrFR
Verified booking
couple
Standard Room
Stayed in Oct 5, 2025

"Bel établissement, un suivi serait necessaire"

9.0

La qualité de l etablissement

Manque de matériel dans la cuisine, défaillance dans la filtration des piscines individuelles et piscine commune

Helpful?
L
LinafrFR
Verified booking
couple
Standard Room
Stayed in Aug 15, 2025

"Good"

5.0
Helpful?
L
LaurencechCH
Verified booking
group
Standard Room
Stayed in Apr 22, 2025

"Bad"

1.0

The check in desk was beautiful

We got to know the check in desk to intimately because no receptionist showed up even though we waited for over 45mins.

Helpful?
R
RobertusUS
Verified booking
solo traveller
Standard Room
Stayed in Apr 7, 2025

"The Best."

10.0

Check in was quick and kind. Location; perfect. The staff super helpful and the room was amazing. Will always stay here again.

Helpful?
H
HajarbeBE
Verified booking
young couple
Standard Room
Stayed in Mar 12, 2025

"Bad"

1.0

Location

Upon arrival, there was no receptionist at the front desk. After waiting for quite some time, we discovered that she was sleeping and only arrived later, which is highly unprofessional. Additionally, no one assisted us with our luggage, even though we had to carry everything up to the third floor ourselves. Once we entered our room, we found that there wasn’t even a bottle of water provided, which is a basic necessity. To make matters worse, the shower pressure was extremely weak, making it very difficult to use. On 12/02, both of our room keys stopped working, leaving us unable to enter our rooms. Once again, there was no one at reception, and we had to call multiple times for someone to show up. It turns out the staff were just hanging out in one of the rooms. When they finally arrived, they didn’t even apologize and simply told us to contact Booking.com for compensation. Additionally, we experienced multiple power outages, and each time, we had to call reception again to get it fixed. The level of service here was unacceptable—no one was ever available, and when they did show up, they were indifferent, never greeting guests or even offering a smile.

Helpful?
M
Michaele
Verified booking
partner
Standard Room
Stayed in Mar 10, 2025

"Excellent"

8.0

The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.

Helpful?
S
SeanilIL
Verified booking
solo traveller
Standard Room
Stayed in Feb 5, 2025

"Good"

7.0

staff was very helpful and nice. it has a nice coffee shop next door

I could hear the neighbors from my room, I didn't get my room cleaned until I asked why and staff told me i should ask if i want your room to be cleaned and in specific time frame, The small balcony is very unsafe.

Helpful?