Eterna Tulum

O hotel é uma graça, de extremo bom gosto. Quarto amplo que possui até uma pequena cozinha e um sofá. Cama confortável e roupa de cama e banho limpas. Quarto extremamente limpo. Não fica perto da praia, mas está perto de vários restaurantes.

A ducha estava emperrada e direcionada para a porta do box, o que fazia com que o banheiro encharcava todo. A ducha era boa, mas não permitia regulagem. Faltou água por dois dias no quarto de nossos amigos no terceiro andar. O hotel é semi-presencial, ou seja, nem sempre tem alguém no hotel. Fizemos contato via telefone e ninguém respondeu. A água voltou, mas atrapalhava toda nossa programação. Uma hóspede que conseguiu reverter a falta de água, muito estranho.

Center of neighborhood. Very convenient to any restaurant, bar and grocery.

Nothing really. Staff were good and dismissive; very. Danna in particular.

La qualité de l etablissement

Manque de matériel dans la cuisine, défaillance dans la filtration des piscines individuelles et piscine commune

The check in desk was beautiful

We got to know the check in desk to intimately because no receptionist showed up even though we waited for over 45mins.

Check in was quick and kind. Location; perfect. The staff super helpful and the room was amazing. Will always stay here again.

Location

Upon arrival, there was no receptionist at the front desk. After waiting for quite some time, we discovered that she was sleeping and only arrived later, which is highly unprofessional. Additionally, no one assisted us with our luggage, even though we had to carry everything up to the third floor ourselves. Once we entered our room, we found that there wasn’t even a bottle of water provided, which is a basic necessity. To make matters worse, the shower pressure was extremely weak, making it very difficult to use. On 12/02, both of our room keys stopped working, leaving us unable to enter our rooms. Once again, there was no one at reception, and we had to call multiple times for someone to show up. It turns out the staff were just hanging out in one of the rooms. When they finally arrived, they didn’t even apologize and simply told us to contact Booking.com for compensation. Additionally, we experienced multiple power outages, and each time, we had to call reception again to get it fixed. The level of service here was unacceptable—no one was ever available, and when they did show up, they were indifferent, never greeting guests or even offering a smile.

The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.

staff was very helpful and nice. it has a nice coffee shop next door

I could hear the neighbors from my room, I didn't get my room cleaned until I asked why and staff told me i should ask if i want your room to be cleaned and in specific time frame, The small balcony is very unsafe.