Jacy'z Hotel & Resort

The spa falls short, experienced much better elsewhere. QC Therme are so much better on all counts. For the price, the overall experience feels underwhelming and doesn’t quite justify the cost, spa staff are so bloody rude.

Outstanding!!! You just check in and don’t leave the hotel!! You have the greatest pool and bar area at the top floor and great restaurants in the whole house!! Enjoy and get spoiled!😉👍🎊💥

We travelled to Gothenburg after Christmas for a two night stay at Jacy'z Hotel. We got the Top Floor package including a large room/2 x 2 hour spa sessions at Pachanga Club and Tasting Menu Dinners both nights at Gogogaga Asian Restaurant. Pros: Our room - super king bed was incredibly comfortable Firepits in Main Bar on Ground Floor / Firepits in Spa we loved the ambience of the hotel it was like being in a members club and the music was so cool and not too loud as others had noted staff were discreet and the fire was stoked at all times we loved sitting on a sofa by the fire sipping a cocktail. so comfortable and we often feel asleep there it was relaxing and no one looked at you/cared, like being in your own home. queue for reception was long sometimes but they were helpful lift system worked really well Breakfast - amazing food, juices and shots, choice of food hot and cold. Loved that you didn't have to be seated and people (a lot of people coming through but it flowed as people could take their plates into the main bar/ surrounding tables without staff interferring. The value was incredible, room, food, spa. really impressed and would return for the value on one of their packages. Cons Coffee was stewed at breakfast, and coffee machine options were chargeable. (we had coffee in our room from our Nespresso machine which was perfect) Room was cold initially due to being glass facing out and we had to sort out the heating in the main room and bathroom Spa / one side was too cold for us / including the temperature of the pool water so we did not go back there the second night. we hoped for a jacuzzi but there was not one. Food signature menu was delicious but the second night korean tasting menu had a lot of crossover dishes and the main was not good (chuck steak/not a suitable cut for such a delicate recipe)

We went to the Spa. 3 pools, a wet and dry Sauna, lounging areas, beautiful views over Gothenburg. Sauna's weren't as I imagined, but still good Pool bars, a fire, outdoor heated pool.

Beautiful hotel with immaculate decor. Very professional and friendly staff. Rooms with great views and spacious. Worth every penny

Great hotel, more than a hotel! Super friendly and helpful staff. Good amnestied. Great deals like Friday happy hour for drinks. Caught a gig, used the spa, explored the city. Worth exploring their deals and offers.

Stayed from 29 Oct to 1 Nov in a Medium Jacy’z room. I was charged for a baby crib but didn’t receive it until late at night after 4–5 complaints. Half of the lights didn’t work, no body wash, and housekeeping never changed the bed linen as promised. The staff’s attitude was truly unacceptable – rude, dismissive, and even threatened to remove me instead of apologizing. No explanation or solution was ever offered by the management. I’m extremely disappointed by how this hotel is operated – definitely not a 5-star experience.

10/10 especially the breakfast buffet 🥰 The room was pretty clean and all the staff were very friendly and nice highly recommended

The location of this hotel although walkable is further out of the centre of the city. A few issues we encountered: Floor 27 on the website was marketed as a day spa with a tranquil space to recharge your batteries. Our experience was quite the opposite-it was overcrowded, noisy, people taking cocktails into the dry sauna, lots of drinking in the plunge pool, no space on the beds. There were also no treatments so not sure it could claim to be a day spa. We booked a large room for 1-4 people for the three of us and the 3rd bed was a trundle so for my 165cm daughter it was too short and narrow to be comfortable. We were expecting a sofa bed. It was eventually resolved but took quite a bit of negotiation. If you hit breakfast at the most popular time it is incrediably busy with lack of comfortable seating and no cordination by staff. Overall we found it busy and noisy in the public spaces.

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