Kissel Uptown Oakland, in the Unbound Collection by Hyatt

Trendy, classy, in the best part of the city walking distance to restaurants and cafes

NA

The staff are wonderful! Very nice hotel. Location is nice and our short stay went great.

Did smell cigarette smoke for a short time at one point but staff attended to our concern.

We've stayed at this property several times and it's always a great experience. Helpful and friendly staff, many which remember us from our past visits. We highly recommend this property and we look forward to more visits in the future as well!

I loved the gentleman named John who helped us load our luggage and valet services. He was hands down my favorite part of our stay. He was so kind, he knew everyone and made sure we knew where we were going and how to get there safely. Give him a raise. I also loved Angie, our server at the restaurant. We had breakfast there one day and she was so kind to us and efficient. She made our morning so much more enjoyable.

Did not have breakfast. Yet I did eat lunch on the day I arrived. Superb! Wonderful waiter. Also loved your SENIOR Bellman. A lovely gentleman.

Overview and Location We loved our stay at the Kissel Uptown Oakland for two nights (April 17-19) with a group of friends, coming together for a special event. We rented two rooms. We were treated very well. We would stay again. The hotel's location in the heart of Uptown Oakland proved to be one of its greatest strengths. From the moment we arrived, we discovered just how walkable and vibrant this neighborhood truly is. AMazing Climbing GYM! Great restaurants. BART nearby. Tons of shows. Outdoor music. We loved it. The staff was excellent—kind, down to earth, and genuinely helpful throughout our stay. During our stay, we spent our days exploring everything within easy reach. We grabbed coffee and smoothies nearby, caught shows at the fox theatre and took time to tour the area's impressive architecture. A few blocks away, Whole Foods made for convenient shopping. the fridge is large enough to hold a good amount of food. The neighborhood was alive and accessible—we felt safe it was exactly what you want from a hotel location. Getting around was seamless. We parked easily in the YMCA lot across the street and also took advantage of public transportation to reach the hotel and explore further. Whether you're coming by car or transit, Kissel Uptown puts you in the perfect spot to experience Oakland's most dynamic neighborhood. The hotel itself became less about where we slept and more about the ideal base camp for our urban adventure. The hotel rooftop appears to offer outside space, but access is limited. While the hotel hosted an event on the rooftop, we could not gain access. There is one place you can sit outside near the gym. Unless the a patio is part of your room package, you won't have casual access to an outdoor space. The gym is well-equipped with excellent machines, but it needs ventilation. A overwhelming strong smell of rubber mats and vinyl without any way to open a window or door meant we did not use the gym. Generally the hotel needs someone paying attention to airflow. Room Quality The rooms ( double queen and king urban and king uptown) were large and comfortable. The windows opened, allowing us to pull fresh air through the rooms. Noise and Resolution On our first night, guests in the room above us were up quite late. While they weren't playing music loudly, the constant door banging from what seemed to be air suction was disruptive and disrupted our sleep. I eventually got up, found earplugs, and solved the situation myself. The next night, the hotel proactively moved us to a different floor and secured a nearby room for our second party. This was excellent service recovery. Check-in Timing Note Our second room wasn't going to be available until 5pm, which could be problematic at this hotel. Since members of this system can have checkout as late as 4pm, rooms may not be available until 5pm. However, the staff shifted us to a new room and let us check in as soon as those rooms became available, so this wasn't an issue for us. Parking Parking was easy and only $35 overnight in the lot across the street. Overall Assessment and Recommendation Kissel Uptown Oakland shines as a location-based choice. The Uptown neighborhood is genuinely walkable and vibrant—coffee shops, architecture, entertainment, and shopping are all within reach. The staff deserves particular praise for their attentive service recovery when addressing our noise issue. However, the hotel has a few notable drawbacks. The gym's ventilation problem is serious enough to make it unusable, and the rooftop's limited access disappoints given its prominent marketing. Room quality is solid, but these facility issues prevent a good SPA recommendation. Book this hotel if: You prioritize neighborhood and ease of location and walkability over on-site amenities, and you appreciate a kind responsive, helpful staff. Skip it if: You plan to use this gym or expect full access to advertised amenities like the rooftop. For a special event or neighborhood exploration, it's a solid choice. Just manage expectations about the facilities. And bring earplugs just in case. But its worth it!

Beds were comfortable.

For starters are room was not ready at 3:00 and we had to wait until after 5:00 to check into our room. We had an event at 6:00 and it gave us no time to be ready. The front desk offered us a $50 credit towards their restaurant to which I replied that does US absolutely no good as we wouldn't even be able do you lies their restaurant during our stay. They said the room had to be inspected after it had been supposedly cleaned. There was still crumbs and sticky soda on the desk. It had not been wiped down. There was still coffee spills around the coffee maker which wasn't properly stocked. The garment steamer which we tried to use poured water and wouldn't work. There was some kind of banquet room being used for parties both nights with music bumping loudly until 11:00 p.m. we did grab two drinks at the bar one night. I asked for a Irish coffee and what I got was a scalding hot cup of coffee that I couldn't drink for 40 minutes that had a shot of Jameson in it for $17. The drink wasn't even made correctly. The hotel.clerk informed us we had a $12 credit for the snack area. She failed to tell us it was for a one time purchase for up to $12.. All we got was a soda due to her not informing us it was a one time purchase. The written info for this was given to us ayer the fact. Highly disappointing stay. For the money you pay to stay here, this could stay elsewhere and at least get a continental breakfast. Overpriced with no concern for the inconvenience they caused.