Kissel Uptown Oakland, in the Unbound Collection by Hyatt

Lovely hotel, very clean, everything in good repair. Comfortable bed, friendly staff.

Nothing

The room itself was great.

I booked a room through booking.com. I paid $410 (without valet parking $55 and tax $11) for the room through booking.com but in the morning I found an invoice in the room that they had charged me again from my credit card but this time it was $440 for the room with valet parking and tax from my credit card. The room rate charged a second time was less than I paid through booking.com. When I asked reception about it, she just brushed me off and said that I should not have received that invoice and she gave me another invoice for $100 which included resort fee including tax ($30) and valet parking ($55) with tax ($11) . When I booked the room, I received the confirmation from the hotel which stated that resort fee is $15 which needs to be paid in the hotel and I was already charged $30 destination charge by booking.com when I made the reservation. So in total I paid $510 for the room with parking. if I had not paid it through booking.com I would have got the room for $440 with parking. The interaction with the lady in the reception in the morning was terrible. I feel I got ripped off and charged for things twice. I would not go back to this hotel neither recommend this place to anyone else.

Staff was generally friendly.

Internet very spotty Bathroom was not clean (hair on floor when checked in) Coffee machine not working (wrong pods and machine in room) Desk chair in room broken (missing wheel on leg, very unsteady) Ran out of hot water in less than 6 minutes shower Peloton not working in fitness room Fitness door lock not working (was trapped inside) Hallways dark and often dirty Was billed twice for stay (paid in advance through Bookings and received billing statement for stay at checkout, despite confirming on check-in that advance payment was received and credited)

Lovely staff warm and friendly welcoming, with staff always ready to service. Give a unique compliment to the overall experience and stay.

Very cute boutique hotel! Love the vibe of the lobby and restaurant. Room was very comfortable and quiet, even though its in uptown Oakland. I think they have a great gym for a small hotel and I got in a very good workout too. The hotel restaurant has very good food. But I'm also discovering that there are some great restaurants near the hotel as well. I tried Parche this time and it was fantastic. Just two blocks away and they offer wonderful Columbian food.

Staff was very supportive, from valet parking, to checking in, to recommendations for dinner. Everyone was a pleasure to work with.

Hotel is clean, beds are comfortable, the common areas are nice. But housekeeping isn't automatic, you have to ask for it, so there was some confusion around that. And the neighborhood is vibrant, but gritty.

Beautiful property and rooms! The staff was amazing and the food at the bar was definitely a great way to end a busy day! Will go again!