Dreams Cozumel Cape Resort & Spa

Noisy guests and the property would not take care of it. A wedding shut the main restaurant and the staff had no information about other plces to eat. The waiters gave horrible service.

Property needs a little tlc.

We had a wonderful time. We were there to renew our 40th anniversary wedding vows. It was beautiful. The staff is wonderful, they are all so accommodating. They have a variety of delicious food. A special thanks to Ricardo (Mgr of Restaurant world cafe), hostess: Yajaira Eloisa , meseros: Amado, Yonolnon, Julio, A diel , Francisco.

Omg. We had room 3312 with our own patio and pool outside the room (shared with I think 5 rooms on the ground floor). Every day we were in that pool with cocktail service just wading. If we wanted to snorkel the beach was literally 10 feet from our patio and we went to the beach or the pool on a dailey basis. No fighting for chairs sun was perfect cool in the morning and hot in the afternoon. Only one child with us and 10 adults and everything you ever wanted in a room. We have stayed at several properties in Cozumel over the last 15 years and for pool and beach this was the best Also if you need a fishing charter for 5-6 peeps, use sea candy!

First I would like to applaud the service of Captain Armando and Chef Cristian for coming up with vegan options for me and my wife during meal time. Captain Armando treated us with respect and class and we appreciated his hospitality and his service as well as his dedication to make sure we were always happy. I would also like to give a special thanks to Andri of the entertainment team. Andri greeted me and my family each day with a smile and he was sure to give us the rundown of all the activities and entertainment of the day. These three gentlemen definitely made our stay at Dreams pleasant and joyful.

Clearly not the all inclusive I was expecting; restaurant options extremely poor and not tasty at all. Alcohol offer really por and not premium at all Hotel conditions regular. I have a couple of incidentes in the room, even when this was upgraded. Service excellent!

For what you have to spend to stay at this resort, it was okay. The pools were great along with the bar service and a beautiful beachside spot, however, the food was absolutely atrocious. The buffet was barely edible and the only two restaurants we enjoyed over our 10 day stay were Bordeaux (in Secrets) and the pizzaria. Garni is a server in the pizzaria and made our experience incredible one evening. Otherwise, the food is horrendous with limited options, little flavor, and not friendly to kids. If you are staying here, I highly recommend walking to Secrets for food that is a bit better. We even had our wedding at Dreams and the food was equally bad and low quality. Other than the great options for pools, poolside service, and bars, Dreams is not exactly with what it costs.

We had an amazing vacation celebrating my 60th birthday at Secrets Aura Cozumel! While we booked at Dreams, being Preferred allowed us to enjoy all three resorts—but Secrets quickly became our favorite thanks to the incredible staff. Bordeaux was our go-to for dinner—Luis, the sommelier, made every evening feel special. The entire team, including Diana, Angelica, Israel, and Alejandro, went above and beyond. Bartenders Rigoberto and Vicente kept the good vibes flowing, and Vicky and Miguel at the beach made sure we were always taken care of. Shout-out to Martha and Joy at the spa for helping us relax, and to the entertainment team—Heidi, Bruno, and especially Luz—whose energy and kindness made every moment fun. The staff here are what make Secrets Aura unforgettable. We can’t wait to return!

Dreams is a great resort, with great amenities. It is louder than its sister property, Sunscape, which is undergoing renovation. The room amenities are wonderful, the mini fridge is stocked, there are slippers/robe, the bathroom is large with essentially a wet room in it for the shower. Tastefully decorated with comfortable beds and pillows. There is also a hair dryer, shampoo/conditioner/body wash, incense, safe, handheld clothing steamer, coffee maker, snacks, etc. The pool area, however, is loud and most rooms have some view/hearing distance to the pool. If you want quieter accommodations near the ocean these will be harder to come by at Dreams.

We really love this resort, it was so good in 2024 that we decided to come back in 2025. This year as a Hyatt Globalist we got a complimentary upgrade to a swim out pool room. Samuel in the front desk was great with this upgrade, having the swim out pool was amazing for our kids. The food was good, but i remember it was better in 2024. The staff is great and always helpful. We are planning to come back again.