Courtyard by Marriott Santa Cruz

Having to walk down to reception for change of towells. Bathroom was not therally cleaned. No hot tube..was kind of a bummer!

Clean room and new

Our room was the best

I never see the bar open We have stayed several times

The room

The parking

We canceled the reservation which included 2 rooms but they only canceled one room and charged us for the second room, saying we should have canceled both rooms separately with different confirmation number, even though it was under 1 reservation.

The bed was comfy

The valet guys seemed like they did not know wtf was going on . Should have been our first clue. Our room was not ready. Our check in was at 4pm, we were told after 4 the room would be ready. I said no we needed it by 4pm we had an event at 6 we needed to get ready for. I over heard them telling all guests rooms might be ready by 5pm. I got my room. Terrible!!!! Then our toilet was plugged. To say for the amount I spent I would not rent there again. And by the way the food is way over priced. 2 small bags of chips charge was $9.00 they are the size that come in the 15pk box from Costco. Ridiculous!

Very nice and elegant, amazing staff, great location, and very comfortable rooms

Felt like the pool was a little small

The hotel is clean.

They put us in a room that the door lock is broken. We had to move from 2nd floor to 1st floor at 10pm with a sleeping toddler. We had to repack our stuffs, it was really inconvenient for us.