Courtyard by Marriott Santa Cruz

it was awesome

I wish there was a hot tub

Nice place and location. Bathroom door was a bit hard to open and close but good overall.

Incredible location and beautiful large rooms. Staff were very accommodating with us as we decided to check in a day early. Would definitely stay again.

Valet only parking, however parking attendants were very friendly and helpful

parking fee too high

parking

Starbucks , but you have to be there 10 am.

Hidden fees for $30 a day for parking/valet. It was enforced after we arrived there. Communication issue at front desk as I reserved a day ahead from my family members who had serious knee sprained. The next day to confirm the room as I was told was somewhere $80+ more. The front desk was not listening carefully that we already reserved for the next day. I went up to the room to start packing when I realized the front desk was not listening carefully enuff. I am deaf and speak very well with hearing world, it's been challenged long time ago. And we are still not accepted in the society, and it shall be continued with the challenges for the appreciation. The downstairs stairway leading to the car garage was blocked. The elevators was an issue both ways, leading to car garage and to those rooms.

The room was very clean and the high ceilings were a great feature in our 1st floor room. The doors creaked a lot so they might have needed oil to quiet them down a bit. The hotel was very nice visually overall.

The breakfast was brutal. I usually have a fine breakfast but this one was so bad I was stopped in my tracks. We were told by front desk that the breakfast was made from scratch and that the ingredients used were really good. So I was ready for a great experience especially since breakfast was not included at this hotel like it usually is at Hilton properties. I ordered the breakfast burrito and it was probably the worst $16 burrito I've ever had. The egg was powdered and the bacon was so soggy and soft I was surprised it didn't come with a spoon. The sausage that I asked to be added for an extra $5 fee was rubbery and difficult to chew. The burrito was so bad I can honestly say I was impressed by how much you'd have to work to make it that bad. I was expecting ingredients from scratch but I'm thinking they ran to the gas station across the street to buy the bacon and eggs.