Radisson Blu Hotel, Mount Erciyes

It’s on pist

Hot tub

Loved the hotel and service. Lift prices were very affordable. Staff in the ski rental/lockers area within the hotel were excellent. We felt very comfortable as Westerners in this wonderful resort. The cuisine at the Raddison was superb, and the chef and staff were high quality and delivered with pride. Mt. Erciyes is an exciting and affordable intermediate mountain with great powder and great people.

A small criticism is a limited choice of food outside the resort and the high tax on alcohol. However, at Mt. Erciyes, you are living at high altitude so limited intake of alcohol is a plus.

Temizlik iyiydi. Odalar ferahtı. Odalarda yeterli dolap vardı. Modern mimari ve kompakt yapıdaydı. Her tarafına kolaylıkla ulaşıyorsunuz. Kayak odası nezihti, tüm çalışanlar yardımseverdi. Restoran bölümünde yeterli çeşitte yiyecek bulabiliyorsunuz.içeçek hizmeti biraz zayıf. Kayak odasında pistlere gitmek için asansör kullanmak gerekiyor. Odalarda gerekli yan ürünler bulunuyordu. Ütünün olması avantaj.

Housekeeping. We took our room on the Monday afternoon with no issues, however the following day, I went skiing and my wife went to the gym, on her return to the room she noticed that some items that we had bought with us to give as presents were gone. My wife instantly went to find the chambermaid and asked where the items were, and she had taken them and put in the cleaners room for herself, after my wife spoke to the chambermaid she gave the items back.  However, this is not the chambermaid fault. It is the management and training of the staff to understand rules and procedures and standards. Ie with things such as how many times a week the bed needs to be changed,the room cleaned. This should be carried out by the cleaning staff daily, not when asked by my wife.  We only saw the supervisor once, and this was the day before we were leaving.  Restaurant and Bar. To start with, prior to our holiday, I contacted the hotel about menus and prices of which we were sent these on 20th Dec and was told that these are the menus and prices for the season. In the ski and lounge bar where we ate every evening and most lunchtimes there was a lunch and evening menu for these occasions. The evening menu and drinks were higher than what we had been sent prior to visiting. The veal steak on both menus were different prices, but it was exactly the same items served. So be careful with all prices because it was very expensive for the quality and standard served. Food and drinks served here were more expensive than most ski resorts we have been to in Austria, Switzerland, and France.  In this restaurant people at lunchtime were walking in with wearing there ski boots, and many people bringing there skis into the restaurant too, this was dangerous and the kit should be left outside in the appropriate areas. Again, if guests were told the rules, then this would not happen.  In the main restaurant we only had breakfast because we had only booked  B & B. So, on the breakfast open buffet, 80% of the food served was cold items.  The Chalet bar restaurant, on our first evening, we went into this lovely bar to watch the live music. However, we soon found out that nearly everyone was smoking. I thought smoking was not allowed inside a building.  Recreation, swimming pool, sauna, and steam room. Although the main indoor swimming pool is advertised as adults, only this is not the case at all. There were many, many children. The small outdoor hot pool was also for adults only, and this was not the case either.  The ski hire facility was very good, the staff were very friendly and helpful in all our needs.  Summary. With my wife and me working in the hospitality sector for many years, to us, it looked like the management of the hotel did not have any idea of standards and procedures for a 4-star hotel. However, we must mention some staff who we believe helped and advised and did many things over and above what was required. So we would like to congratulate the following people.  Guest Relations, Anastasia  Reception desk, Ali and Tarif Hakan, Main supervisor in the main restaurant. We believe that this very established international hotel network, Raddison, let themselves down with how this hotel was being run. We will never recommend this hotel to any of our family or friends.  Yahoo Mail – Email Simplified

However, we must mention some staff who we believe helped and advised and did many things over and above what was required. So we would like to congratulate the following people.  Guest Relations, Anastasia  Reception desk,Ali and Tarif Hakan, Main supervisor in the main restaurant.

Housekeeping. We took our room on the Monday afternoon with no issues, however the following day, I went skiing and my wife went to the gym, on her return to the room she noticed that some items that we had bought with us to give as presents were gone. My wife instantly went to find the chambermaid and asked where the items were, and she had taken them and put in the cleaners room for herself, after my wife spoke to the chambermaid she gave the items back. However, this is not the chambermaid fault. It is the management and training of the staff to understand rules and procedures and standards. Ie with things such as how many times a week the bed needs to be changed,the room cleaned. This should be carried out by the cleaning staff daily, not when asked by my wife. We only saw the supervisor once, and this was the day before we were leaving. Restaurant and Bar. To start with, prior to our holiday, I contacted the hotel about menus and prices of which we were sent these on 20th Dec and was told that these are the menus and prices for the season. In the ski and lounge bar where we ate every evening and most lunchtimes there was a lunch and evening menu for these occasions. The evening menu and drinks were higher than what we had been sent prior to visiting. The veal steak on both menus were different prices, but it was exactly the same items served. So be careful with all prices because it was very expensive for the quality and standard served. Food and drinks served here were more expensive than most ski resorts we have been to in Austria, Switzerland, and France. In this restaurant people at lunchtime were walking in with wearing there ski boots, and many people bringing there skis into the restaurant too, this was dangerous and the kit should be left outside in the appropriate areas. Again, if guests were told the rules, then this would not happen. In the main restaurant we only had breakfast because we had only booked  B & B.

Herşeye ulaşım çok kolay, çok büyük otel olmama özelliğini çok iyi kullanılmış. Odalara ulaşım, odalardan kayak odasına, odalardan restorana, kayak odasından spa ve havuza ulaşım çok rahattı. Servis ve hizmet çok iyiydi, çalışanlar çok seviyeli ve profesyoneldi. Kayak için otelden çıkış da rahattı, sağda ve solda telesiyej imkanı var, baby pist hemen karşısında. Restoranın chalette kısmı da çok kullanışlı. Dağ manzarası da çok keyifli. Tavsiye ederim.

Our stay at Radisson Blu Mount Erciyes was nothing short of exceptional! The rooms were superb—new, modern, and impeccably clean. The service was top-notch, with staff going above and beyond to make us feel at home. A special shoutout to the team for helping us when our child fell sick. They arranged transportation to the hospital and even offered to cover the service costs. Their kindness and attentiveness meant so much to us during a stressful moment. We loved it so much that we returned after two days! Our kids had an amazing time with the private snowboard lessons, and having the slopes practically to themselves made the experience even better. If you’re looking for a family-friendly, luxurious stay in Erciyes, this is the place to be. Highly recommended!

Pistlere yakinligi cok iyiydi, yemekler guzeldi, otel tertemiz ve hersey yeniydi. Tavsiye ederim. Sadece odalar biraz fazla sicakti, ayarlanamiyordu odanin isisi.