Golden Magnolia Resort & Spa

So let’s just start by saying that when I first got there, there was no one there to greet us. The property was completely empty and abandoned. I called the owner who claimed that she was on vacation and out of the country even though I spoke to her three days prior, she claimed we never to her so she called manager of the property who was nice but was completely unaware that we were coming. There was no food there, and the breakfast was extremely mediocre to say the least it was always late and we never had any snacks or food. We stayed on the entire property by ourselves and while we were there, a family had come stating that they were preparing for a wedding however they had to put out money just to have the pool cleaned and property somewhat fixed up even though that’s the owners job. I never heard back from the owner and the so-called manager was doing her best but we only saw her for about an hour or two a day and then she vanished until the next day. No one was available for questions or things that we needed and come to find out the managers were being sued for fraudulent activity and appear to be running attempting to flee the country. Although the property itself is very nice it is not well maintained and the owner just takes the money and runs. I would not recommend staying here at all because you will likely be scammed and no one will be able to help you. I have yet to hear back from the owner. I would rate this place a two out of 10 . NEVER stay here!

average

Staff was not available - not picking up phone, not responding to messages; cleanliness needs improvements; villa needs renovation;

Property was in need of repairs and updating. No staff at all. Nobody there to schedule or get information on spa or anything. Grounds are overgrown and need landscaping. No bath towels and television doesn't work. Back door with key pad doesn't work. Had to enter through dining room door that was left unlocked all the time. No thermostat in the rooms. Only one that controls the entire facility which didn't work very well. It's not what is advertised or shown in the pictures.

This property is advertised completely not what it really is when you stay. The facility was unkept and in need of repairs and updates. There was no staff there except when the continental breakfast was served. There were no bath towels in room. There was no thermostat control to the room. The entire facility is controlled by one thermostat that was in the dining room. The breakfast was left out all day and all night. Nobody there to put it away. One of the doors with a keypad does not work and only opens from the inside. Everyone has to enter from the back dining room door that is always left unlocked. No spas or staff on hand to speak with about scheduling or getting information. There is a bedroom suite right off the main dining room that was very odd and we were glad it wasn't our assigned room. The television doesn't work and the WiFi password was listed was not correct or WiFi never worked. The entire facility is in need of painting and repairs. This place is not at all what it is advertised. We will not be back here again.

Dirty rooms, dirty pools.no breafast, no staff, no one available for anything. Well over priced. Def

There was no staff on site whatsoever…like at all...during our stay. The grounds seemed unkept. Lots of potential here, but it almost seemed abandoned. Our bed sheets were changed and made, but there was a general dirtiness to the room. We talked with the only other guest there and they said the same. It seems crazy that this place is wide open and unlocked with no real staff there. Location is good, but this is no “resort”. Not a one star place but they should feel lucky to get my 3.

The room looks like the picture very romantic !!

No one was ever there

The place was not at all like it was described on Hotels.com. No breakfast, no TV, and no one there to check us in or give us info about the place. We should receive a refund.