Hotel Playa del Carmen

Stayed 4 nights. Good location. Upgraded to villa for bath and wasn’t unable it was so dirty. Eaten alive at breakfast 50 plus bites as we had to have breakfast on the terrace. Didn’t have breakfast there again. The mosquitos were a nightmare around the pool and in the rooms. Might have been better if they sprayed them of an evenings

We are extremely dissatisfied with the hotel. There were ants in the rooms, on our clothes. The rooms smelled, the windows did not open. The staff was incompetent and constantly did not understand what was being said to them. They accused us of stealing two towels from our rooms and made us pay for them afterwards - oh my god how could we steal towels that are so miserable and smell like mold. I would never visit this terrible hotel again and I do not recommend it to anyone. Scammers!

Bizarre and incredibly confrontational check-in and check-out process. Demand passports for all guests, scan this QR code for this, scan that QR code for that. Give us your address. Park this way when entering, drive that way when leaving (because they have no parking and offer no advice where to park). Wait here when checking out so we can check your room. Finally told them to F-off and they tried to block me when leaving.

This is one of the best places I have ever stayed, everything was spot on. Super friendly staff that you really should get to know, they all work very hard. If you have any questions the concierge will help you with any info at all (make sure to ask about the beach clubs they recommend, we used both (Martina Beach club was our favorite Ibiza style music very comfy loungers and excellent staff) the other was INTI beach much quieter and no loud music) Water was given to us immediately on arrival, easy check in and Vicktor is on hand to take your luggage to your room (don't forget his tip !) I have seen a few moans about the breakfast being in the restaurant which is not on site but it is ! its right through the door from the garden so I do not understand the issue here, also the food is excellent and lots of choices including the Omelet bar which I loved. You are limited to one free hot drink each but I am pretty sure you can purchase more also juice is refilled free, the staff are lovely, be nice to them and you will get the reward. The restaurant 'Ipanema's' is also worth eating at in the evening if you are a meat eater you will love it ! . The staff must have taken note from my Passport that it was my Birthday because they decorated our room which was a wonderful surprise and really made the stay extra special. This hotel has a beautiful pool and loungers and is so so quiet considering its is 1 block from 5th Avenue, so now to the other issue some people may have, there is a huge club opposite the hotel called Coco Bongo, as far as I could tell, the only noisy night was Friday but we couldn't hear it in our room as we had air con on in the room and it absolutely did not keep us awake. There is a lovely spa on site which is immaculate and as a guest you can use it for 30 mins every day for free just let the girls know what time you would like, they will ask you if you would like treatments at extra cost but there definitely no hard sell from these lovely ladies., ask them to show you round. Check out is 12pm but if you ask nicely they will let you stay and have lunch and use the pool, I can only guess the other reviewers do not know how to ask politely if its possible to stay on a few hours whilst waiting for you airport car/bus etc...it was no problem and very welcomed. This is a very secure hotel and they don't allow you to bring non guests in, there is no way anyone can just wander through the grounds either which brings comfort so you know your room is safe, talking of safes...its free and in the room near the fridge. The location is superb, such an oasis in the middle of town and few minutes walk to the beaches, don't forget to explore the other streets as we found the food to be better and better value ie Marguerita's on the 5th avenue 800 pesos and 180 pesos in a bar on the side street, tasted the same. Its totally safe to explore and we soon felt relaxed to be here, just keep an awareness as with any place strange and you will be fine. I would totally stay here again I have zero bad things to say about the whole experience and I didn't want to leave. Thank you with all my heart to the staff here..Natlally, Brenda, Vicktor, and Mercedes from Ipanema's.

We stay there for one night yesterday. Surprise when we check out at noon we asked if we can stay for the day to used the pool as our flight was only tonight. They said we can stay until 1pm that’s it. First place in my life that kick us out after check out. Also the place was empty so don’t really understand the point. And we check in the night before at almost 7h30 at night so didn’t have to enjoy the pool at all.

This is a great little hotel. The location is a block off 5th and about 2-3 blocks from the municipal plaza where there’s tons of street food vendors each night. There’s a great coffee shop about a half block away. Also only 2 blocks from the ADO station. Great AC, wonderful staff, big rooms. My only critique was lack of hot water (room temp was as hot as mine got), and the bath towels are a bit like plastic. Luckily they have nice plush robes. The pool area is best! The whole place feels like a jungle oasis right downtown. Safe, clean, comfortable with wonderful customer service.

We spent a week at Magic Blue Spa for some rest and relaxation after visiting Mexico City and Oaxaca. Overall we had a decent stay but there are some things that could definitely be improved. First impressions of the hotel are great, and the outdoor pool area as pictured is beautiful and we spent a lot of time here. On closer inspection though the sunbeds were quite stained and dirty and the some of the tiles in the pool were stained green with algae. The pool bar had a good variety of drinks and snacks and the staff there very friendly - the happy hour between 1-3pm was great value and the cocktails were very tasty. The room itself was ok. It was a good size with a very large bed. However the bathroom was quite disappointing and felt shabby and outdated. The water pressure in the shower was poor and frequently cold. We told management about this and were instructed to leave it 10 mins to warm up and to turn the tap in the sink on. It did eventually warm up but this felt a bit low-standard for a boutique hotel. It was also a shame that we appeared to have the only room in the hotel without a hammock in front. The buffet breakfast was served at the restaurant next door. Good variety of options and quality was okay, but not as good as other hotel breakfasts we had on this trip. Drinks were limited as well to one hot drink and one juice each which was bizarre. Location is great and just off 5th Avenue. It is opposite Coco Bongo so can get very noisy at night as other reviewers have said, but to be fair this was only an issue on one night out of the week we stayed here. Staff were overall quite friendly and pleasant, although there one or two slightly draconian rules which felt a little patronising e.g. we were left a slightly passive-aggressive note in the room asking us not to dry towels on the balcony. The spa had a good variety of treatments and was reasonable value after using the discount that we got for booking online. The facilities in the spa were very nice (e.g. indoor pool, jacuzzi), but it was a shame that they are not available to guests unless you pay a fee. This would've been good to use in our last few days where it was heavily raining. This is a bit misleading as this area is extensively photographed/promoted in the pictures of the hotel but it is not clear that this is not included. Overall not a bad stay but feels a bit misleading from the photos.

We stayed at this lovely resort for one week. We found it very pleasant, very clean and very efficient. From the warm arrival to our departure we cannot fault it. The room was very spacious with a lovely king size bed. Everyday we had received clean towels and toiletries. The shower as mentioned before takes about one minute to run and you get endless hot water, it can be slippery so do please use the mat provided. Breakfast is a buffet from an adjoining restaurant with plenty to eat, providing local cuisine to cereals, fresh fruit etc. The seating for hotel occupants is outside (covered), a tip do wear mosquito spray as we got stung here. The pool area is clean and attractive, we never not got a sun bed. Beach towels are provided and yes you are warned if you lose them or your key card you will be charged, which is normal! We had a problem with our air -con not working after a few days and immediately after reporting it was fixed. The manager was professional and courteous at all times, nothing was ever a problem. There is also a pool bar / restaurant which we used a few times, Daniel who worked there needs to be mentioned as he was an absolute delight and always had a smile! In fact every employee did. We also used the spa and had two amazing massages and a collagen facial, all excellent. I would highly recommend and definitely go there again. A famous club called Coco Bongo is located very near and as the reviews before mentioned you can hear some music until 3am but we just wore ear plugs and had 7 nights of blissful sleep. The location is central and a short walk to 5th Avenue.

I'd say this hotel is just average. While it looks beautiful in the photos and even when you first arrive, there are major disadvantages. We had 2 rooms and when we checked in they gave us one keycard for each room and had us sign a form saying they would charge us if we lost the room key. Who does that? The rooms all look like they are in tree houses with lounge furniture and hammocks in front of each room. It's very pretty but we were on the second floor and the stairs to our unit were uneven and tilted precariously to the side. I was very nervous walking up the stairs at night in the dark, afraid I would fall. When I went to take a shower there was no hot water and zero water pressure. The most I could get was a lukewarm trickle of water. There are way better places to stay in Playa del Carmen.

Overall it's amazing. The view, options, especially the service. I got to talk to a staff member in the bar called Dani/Danu, he's the best. If you need a good time, a drink, a good laugh, true advice/information, actually a good friend, then he's your guy. In general they're very kind and thoughtful people, I wish the best for them. The location is spot on, and the length the hotel staff goes to make your trip more comfortable is incredible. I was with family, and I shared room with my mother, and it initially was a single large bed, plenty of space for two, but we wanted two separate beds, and we got that the same day. It was meant to be like that, but the company we booked through messed a lot of stuff up(NOT affiliated with the hotel)