Hotel Qoya Palace - Machupicchu

Great service. Staff is very friendly. Breakfast ontime.

The room is a bit small. I can't open up the suitcase. Also, due to its location, the room is very humid, and no dehuminifier is provided.

Buen lugar

My stay at Qoya Palace - Machupicchu was fantastic! From the moment I arrived, the hotel staff provided exceptional service, even arranging a pickup from the train station, which made my arrival seamless and stress-free. The hotel itself is beautiful. The staff was friendly, attentive, and always willing to help with recommendations or any requests. The location was perfect—close to everything in Aguas Calientes, yet still peaceful. Breakfast was great, with a nice selection of fresh options to start the day. I highly recommend Qoya Palace for anyone visiting Machu Picchu!

This is a good property in a quiet but central location. The included breakfast on the rooftop is very nice and tasty with fresh coffee, juice, fruit, eggs, toast and avocado. Comfortable rooms and good hot water and AC!

We booked through hotels.com because of the description provided on their site, which is not at all accurate. Although there were some things that were acceptable, this hotel should not be highly rated as the accommodations simply are not in line with inflated the price it is offered at. Positives: First, the staff was nice enough and the building was somewhat clean. The elevator worked, the beds are firm but comfortable enough, and the 7th floor breakfast area has a nice view (when sitting down) but don’t look below the window level. The outside air was cold when we were there in February but the staff kindly provided a portable heater, which made a huge difference in our comfort level. Mediocre stuff: Breakfast was just okay and included cooked to order eggs, fresh fruit, cold rolls, small slices of ham product, cheese, coffee, tea and juice. However, there was no breakfast available at all on the day we went to see the Citadel (even though I verified with them twice the night before). Breakfast is typically served from 6-8 a.m. but the inconsistency left us to scramble for something to eat before we left. We met the gentleman that serves breakfast at 6:20 in the elevator (he was just getting out of bed); he was apologetic and followed us to the lobby to unlock the front entrance so that we could leave the building. Now, on to negatives: 1 - We made the mistake of accepting an offer to let them clean our room; we were required to surrender our room key fo

I checked in after an all day excursion in Machu Picchu. My room smelled of urine and the front desk person switched me immediately to a new room. Same smell. She said that it was normal. I checked out and got a different room at a different hotel. I asked her to consider changing the shower curtains as it might’ve been the smell of mildew and urine that was causing that smell. Maybe it was a one-off (or two) and you’ll have better luck, but the hotel was dark as well as my room. The hotel itself looked cold and uninviting.

Just OK.

Suggest to put more items in breakfast.

Basic hotel facility that command a high price only because of the location. The room is very basic with no chair and a single plug. Breakfast is also basic. No room cleaning was offered during out two night stay. Staff were very friendly.

Picked a middle of the road hotel and was nice!!