RS Boutique Suites - City Place

Cet appartement n’existe pas !!! C’est une arnaque et frauduleux. Nous avons dû nous reloger à la dernière minute dans un hôtel bien plus cher et perdu beaucoup de temps

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The property itself was fine, but the management/customer service here was terrible. Management apparently forgot I was booked and I had to stay elsewhere (a 15 minute walk away at 11PM in downtown Toronto) for the first night of my stay. Although this new unit was offered at no extra cost, that place did not have running water. When we finally DID get to check into our unit the next day, cleaning staff was still in our unit which caused us to leave our room unlocked while they finished cleaning and we went to work. Not secure for any party involved. Half way through our stay, the property manger contacted me asking if we were still in the unit, and asked when we would be back. They didn't explain why they needed to know this which made us worry that someone was attempting to enter the unit without us there. I will not be booking with this property again.

First off the photos are absolutely wrong, you are not staying in the room shown on the add. Second, the interaction to get our key was insane and honestly made me feel extremely uncomfortable and unsafe, thankfully I had my partner with me. The man that led us to our room informed us that our room actually did not have parking included so on top of an already overpriced stay for a room that was completely wrong I also had to pay $100 in parking. All but one elevator worked in the whole building, the garbage shoot is out of order and the bedding was horrible. I will absolutely never ever recommend this place. Complete and utter ripoff.

Great location to explore Toronto. Super comfy beds for a fab nights sleep but could maybe do with some new blinds to stop the morning sunshine coming in. Would recommend and definitely stay again if we’re in the area.

Our trip began badly as we were not sent the email requesting our passport details and a security deposit. Without these they will not give you details of how to enter the apartment. Our attempts to request this email before flying were ignored. So upon landing at Toronto we tried to ring the agents. This met with some success in that they did answer the phone. We ended up having to photograph our passports in the airport and WhatsApp them to the agents. After all this we still did NOT receive entry details and communication dried up. We decided to make our way to the apartment and try again. Eventually we got an answer that our details and deposit were acceptable and entry details were forthcoming. The apartment is generally a disappointment. The cleanliness is only skin deep. Fresh sheets on the beds, but that is about it. The oven had the remains of the previous occupants pizza stuck to the shelf, fridge and microwave equally dirty. These we cleaned ourselves. Top of the fridge covered in dirt so thick you can write your name in it. This we left. The dishwasher had so much food debris in the bottom we chose to wash by hand. If you run the dishwasher it leaks water. Television remote had no batteries in it. Blinds on the windows were missing a number of slats. The balcony floor is bare concrete. The photos in the advert are NOT from this apartment.

Me and my family did not have a pleasant experience, the customer service was upmost horrendous! We came from very far and did not even get to enjoy our vacation!!!

It was a great spacious 2 bed 2 bath apartment but the place needs alot of work and it is not the same unit as in the pictures. Very cheap rugs have been layed to hide the missing pieces of flooring. New paint is needed no face clothes worse thing was that there was no top sheet on either of the beds.

Poor communication on accessing our rental. Hard to understand. No response on wiifii problems and lack of cables for the rocu. Blinds smashed and missing. Room clean and spacious. Close to everything we wanted. Leaving was well explained and easy. Will judge how quickly the deposit returns.

I have no clue how to start … it went south from the get go. So many things happened, moldy sugar , busted floor ( I tripped on it and broke my toe). No toilet paper , greasy prints on the microwave. They gave me a fab that stopped working, so as I was trying to leave I could not access the elevator to go up or down, or to get to the garage to retrieve my car. The help line was anything but … t5 calls and over an hour on the phone, at one point I was asked to go to a store and buy a battery for the faub( which is ridiculous! But even if I would I couldn’t because the screw was rusted and stripped.if you had a -10 review it wouldn’t be enough. My trip was completely ruined . And I did not get to do the things I came for . I would like someone to contact me.