Concept Uno Apartments by BnbHost

The accommodation was safe and the location was good. The washing machine was handy and the staff were helpful.

Misleading when booking to which apartment you are staying in. The apartment was basic. There were small bugs crawling over the hob and the plug sockets were loose.

Location

dark

localization

as roupas de cama estavam amassadas, sem passar, apesar de estarem limpas

Great location

Unable to leave luggage anywhere on day of check out. This is an an apartment in a residential block. The company that provides the booking service is only available during office hours and NOT weekends. The porter wouldn’t accept our luggage, and as it was a Saturday the booking service wouldn’t answer! So we had not choice but to carry our bags with us. Not good and a real disappointment.

I always avoid writing negative reviews, but I need to share my poor experience upon arriving at this place. On the day of my check-in around 8:30 PM, I texted and requested check-in between 9-10 PM; they said it wouldn’t be a problem. I arrived around 9:35 PM and buzzed the doorbell. The guy at the reception had no clue we were coming. I told him to call Booking, the apartment owner, that we would wait. He came back after 15 minutes, saying that he could not find my reservation or speak to anyone. For that reason, I couldn’t get into the place until someone called him. I asked him to come outside so I could show him my reservation confirmed on the app. He stood next to the gate, read it, and said, “Yeah, but I can’t let you in. You need to wait outside.” The problem here is that my husband and I had four suitcases and brand-name purses/backpacks, and everyone knows that São Paulo has pickpocketing and bag snatching at night. There we were, my husband not speaking any Portuguese, outside in a “dangerous” area with so many valuable things in our bags. I even asked the guy to take my bags inside, and we would wait outside, but he was so rude, walked away, saying, “I cannot do anything; you need to wait out there.” In the meantime, we had so many homeless people approaching us, and I am glad it was just homeless people—it could have been bad. Besides being exposed and outside a property I paid to stay in, I was pretty upset about having to wait because that day we were traveling for more than 7 hours. I was expecting to get in and relax, but the opposite happened. It definitely brought my husband and me so much stress. I do not recommend, definitely stay elsewhere!