Court Square Hotel Long Island City New York , Belvilla District 6 Formerly Sonder

Spacious and convenient

Check in was horrible. First they didn’t give me the check in code even when I have asked them multiple times before arriving. And no one was at the lobby so I couldn’t get in, and I have to call them to get the code. Then they gave me wrong room type. I called them and let them know then they sent me to another room which is still the wrong room type. It took 3 tries to get me the room type that I booked.

Peace and quiet

La ubicación y las medidas de la habitación

No tiene personal con el que contactarse. Cuando llegas nadie te avisa que necesitas un código para ingresar al edificio y a tu habitación y podes pasar largo tiempo afuera esperando (ni que hablar si llegas de madrugada y está frio). Escribis y te contesta IA , amablemente pero no soluciona tu problema. Todos los días que estuvimos vimos viajeros en la misma siutación que habíamos vivido nuestro primer día. Lo mismo s ucede para reponer toallas, PH o elementos del baño, nadie nunca nos trajo lo que pedimos, a pesar que insistimos varias veces. Es una buena opción calidad /precio en NY, pero si tuviera una recepción atendida por un ser humano que solucionara estos inconvenientes, sería mucho mejor.

We chose this because of its location. EFG7 trains are all within 5 mins walking distance. Can get to Williamsburg or Manhattan in less than 5 stops. Excellent restaurants, supermarkets, coffee shops and wine shops close by. Units have practical layouts

When it was part of Sonder, the customer service was great. With the current management, it doesn’t exist. There is a NY phone number one can call but everyone who answered clearly doesn’t understand the property or understand the culture. We called to ask for a box of Kleenex and a roll of toilet paper. We had to spell Kleenex and explained what that is for the one who was on the phone. At the end, we did not get those two items but we got a roll of Paper Towel, that is used for the kitchen (see picture). Throughout our 5-day stay, we did not see anyone cleaning the public hallway, building entrance etc etc. This is now run very differently than Sonder.

The worst experience so far. Never book this

The only thing about this stay that wasn't disappointing is the area of this hotel. I've lived in NYC for over a decade and Long Island City/Court Square is my favorite neighborhood. It's close enough to several trains and buses without hearing the noise of them pass by, some of the best asian restaurants around, shopping choices, a park, and it's quiet and safe enough to stroll without a set destination.

Check-in details didn't arrive until 5pm (an hour after the hotel's check-in time). There were 10 luggage lockers in the lobby, but 7 of them had broken locks—including all of the larger sized lockers, and no storage alternatives. I received the wrong access code multiple times and was locked outside of the hotel waiting for customer service to answer the phone to provide me with the correct passcode—this happened most notably upon arrival and when returning to retrieve my luggage. The wifi was unreliable and down for a day during my stay. Communication from the hotel leading up to and throughout my stay was scarce.

AWFUL

Only the location if someone wants to be near Manhattan. But note that it is right in front of the train station so there is a lot of noise.

This is not a hotel. These are apartments and that should be clearly specified. I was traveling with a toddler and I was looking for an actual hotel, with the 24hr staff in premises and the in room service. This wasn't that. It is just a building with apartments and if there wasn't a random person inside to open the door, I would have been stuck with a sleeping toddler in my arms under the rain. So, I strongly believe that they are misrepresenting the service.