Court Square Hotel Long Island City New York , Belvilla District 6 Formerly Sonder

Poor Communication

La grandeur & les équipements du logement

Il n’y a personne à l’accueil, tout ce fait par téléphone ! Nous avons mis plus d’1 heure avant de pouvoir joindre quelqu’un & rentrer dans le logement …

Clean, fairly spacious, well equipped although utilitarian apartment very close to a subway station, Traders Joe’s and 24-hour diner

Constant smell of marijuana smoke throughout the building- on the last night of our stay it permeated our apartment unit, gave us headaches and made it very difficult to sleep. This seemed strange as it says everywhere that this is a non-smoking building.; on the other hand there is no manned front desk. There was no information on Wi-Fi code provided on the email reservation or in the unit itself. I was never informed when I made the reservation on Booking.com to expect an email with the elevator and apartment code as soon as the payment went through and the check-in time had arrived. I arrived and was hanging around the front entrance, there are no people there to help, and I ended up having to call some phone number and remind the guy that he needs to send me an email with the check-in code. Too much hassle

Great location with easy access to metro

Locatie was prima

Kleine bedden, geen receptie waardoor je voor vragen steeds moest bellen naar een helpdesk in India met mensen die niet goed verstaanbaar Engels spraken. Erg gehorig omdat het naast een metrolijn ligt

Nothing. I didn't manage to get into the property due to the issues I encountered.

The access code did not work, leaving me locked outside late at night with no staff available to help. Several suspicious individuals were always hanging outside the entrance and one followed me inside claiming to be staying in my room, which made the situation feel unsafe and prevented me from accessing the room. I contacted both the property and support multiple times but did not receive proper assistance, was left waiting late at night, and ultimately had to find alternative accommodation at my own expense. Despite the seriousness of the situation, the property has not taken responsibility or issued a refund. This is a serious safety risk and I strongly recommend future guests be cautious before booking.

Localização excepcional e gerente muito muito atencioso. Quarto excelente e limpo. Grande. Muito bom mesmo. Confortável e novo. Custo benefício perfeito. Fica num dos melhores pontos para acesso fácil a Subway e facilidades. 2 min a pé do metrô. Tem um dinner na esquina bem americano e 24h. E o melhor restaurante Thai que fomos. Simples e maravilhoso na quadra. Traders Joes também há 3min a pé. Target perto. Tudo. Voltaríamos!

Atendimento on-line péssimo. Um dos piores que já vi. Não condiz com a equipe local que e maravilhosa e salvou nossa experiência. Troquem de administradora de reservas. Nosso Checkin foi super conturbado por não termos todas as instruções até 2h após o horário de Checkin. Sorte que conseguimos falar com o gerente no local. A Falta de Manutenção dos locker de malas também atrasou.

Clean, modern apartment, good price for proximity to train and in a walkable neighborhood with plenty of restaurants, Trader Joes, etc. True, you can hear the subway but that is the price you pay for a Manhattan view and it's NY, so I don't expect quiet.

It was kind of hard to find the 'Hotel' entry since there is no sign and there are a bunch of businesses on the ground level. The code is also kind of long to have to enter for main door, elevator, room door...