Court Square Hotel Long Island City New York , Belvilla District 6 Formerly Sonder

There was horrible customer service. We never received a confirmation email with the access code. We had to call to receive the access code. We needed extra towels. We called the same phone number and spoke to someone who was clearly just a answering service. She promised that the towels would be delivered. They never came. We never got the WiFi password. I called, emailed, and left messages. Completely unresponsive. Never coming here again.

Wyposażenie kuchni jest zupełnie wystarczające

Okrutny hałas pociągu przejeżdżającego co parę minut tuż za oknem. Brak WiFi przez cały pobyt. Nie dostałam kodu dostępu do budynku pomimo że było już po godzinie check-inu, nie ma na miejscu żadnego personelu, jedynie infolinia na której nikt mi nie pomógł. Brak możliwości zostawienia bagażu po check-oucie, jedyny dostępny locker był zepsuty.

Super établissement proche du métro, bien situé pour se rendre dans le centre de New York. Établissement propre et confortable.

Le seul souci que nous avons rencontré, c’est qu’à notre arrivée, nous n’avons pas vraiment eu d’indications sur le fait que l’établissement était géré à distance et qu’il n’y avait pas de contact avec une personne physique. Au début, c’était un peu compliqué pour entrer et accéder à la chambre avec le code, mais par la suite, tout a été parfait.

I was unable to access the room. There is no front desk. No pin was sent to allow me to enter the room. I have been struggling to get refunded for weeks without success. Please do not make a reservation at this establishment.

I was unable to access the room. There is no front desk. No pin was sent to allow me to enter the room. I have been struggling to get refunded for weeks without success. Please do not make a reservation at this establishment.

location was good and the bed was comfy

NO WIFI even though it was advertised as having WIFI. ALSO I never got an email with the code so when we got there in the cold rain, we couldn't get in.

The location was close to the event we were attending, the beds were comfortable, two bathrooms were nice for our group and the kitchen was great.

The wifi didn’t work, nor the Tv, check in process was difficult because i was not given a code or room number until i had to call when i got there, no staff on site so had to call the phone each time i had an issue, and also noticed other guests were having the same issues. also got stuck in the elevator because the code stopped working and the door would not open. when they originally gave us a room number we entered the room and it was dirty and not cleaned so had to call and they told us that was the wrong room and didn’t mean to give us that one.

The room was perfect for me

I wish I could receive a message explaining the process beforehand: the room is only available after 4pm and I received the code to enter the building and access the room at 4 pm. Before that, I wasn't even sure if my booking was processed. I went to the hotel at 2pm because I did not remember I was only allowed at 4, but then I couldn't access the building, no reception. I was nervous that the booking was not totally processed. I think a simple email the day before explaining what to expect that we will receive further instructions at 4pm, would be much appreciated.

Localização

Não é hotel. Não tem onde deixar a bagagem e nem um ser humano para falar.

It wasn’t as advertised. We wanted our money back, which the person on the phone said we could. As long as booking.com was okay with it. Such booking.com said they were. Then later I got a message that it wasn’t approved. It’s a scam hotel, no lobby no nothing. I don’t think you can call it a hotel. I’ll never use your site again. I’ll make sure to make a Reddit post about it and Instagram.