Four Seasons Hotel Minneapolis

We stayed at this property for a long weekend and the hotel is stunning. Reception, lobby, lobby bar and rooms are all beautifully designed. Our room was well appointed, comfortable and appropriate for a Four Seasons. King bed and linens were super-comfortable. The bathroom had a spacious walk in shower, separate WC and large vanity. We also used the spa and had fantastic massages. Our group hosted a happy hour in the bar and the food and service were exceptional. I have food allergies and the staff was very informed. The hotel is a few blocks from the Mississippi River and we enjoyed the river trail one morning.

Everyone from arrival to leaving the hotel was awesome, from check in to valet to bellmen to the staff around the hotel. The hotel is incredibly beautiful. The facilities are clean and well managed. I used the pool, gym, sauna, steam and hot tub every day. The food was excellent and the staff was attentive and on top of it. I will always stay here from now on.

What a spectacular experience all around. The hotel is amazing but what really stood out was the incredible customer service. Every single person I interacted with - from the front desk, to the restaurant staff, to the spa therapists and spa front desk team were absolutely super. The location is wonderful for exploring and the rooms are also very well done and super clean. Gold starts to this dream team - blew me away (and I am really hard to please!)

Four Seasons quality

Nothing

We had a wonderful sta

Everything was perfect.

What started out very promising quickly turned into a disappointing and frustrating stay. My sister and I traveled to Minneapolis with my 12 year old nephew and his friend to see the NFL game. As it was a birthday present, we wanted to have it be a special few days- hence staying at the Four Seasons. Prior to our arrival I spoke to the concierge around our upcoming stay and she was lovely. Upon check in the boys room had baskets and balloons, which was so thoughtful and the views in both rooms were beautiful. It was soon after that that it went downhill. Room service was inconsistent and often times bordering on rude. Traveling with 12 year old boys requests such as American cheese for the burger, or a smaller burger as the adult size was huge were met with responses such as “we don’t have American cheese, the hotel is used to more elevated palates” or “no we can’t make a child’s cheeseburger.” I had called prior to booking to ensure the hotel was the right fit for traveling with 12 year olds and assured that it absolutely was. Service for breakfast in the restaurant one morning was dismissive with the waiter not speaking 2 words to us and when we asked for a slightly bigger table in the empty dining room was told this is the only section open. We had booked a stadium tour the first afternoon there, was going to take an uber but the hotel offered the van to take us to the stadium. We explained we needed to be there by a certain time and was assured no problem, it would only be a few minutes. After 20 minutes we had to go over and ask if it would be much longer as we were going to be late. The response was”we can’t control how fast the van comes back.” We quickly ordered an uber and just made it in time. No apologies or acknowledgement of this. The next day after a long day at the game, we got back to the rooms at 4:45. Neither room had been cleaned and they were just starting on the first room. Extra towel requests were met with the response of “ how many towels do you have?” Requests for ice water with room service was responded to by saying “you have ice and water in the tool, you want more ice water?” I spoke to multiple people through the stay all who were very apologetic but unfortunately with very little change during despite what I believe were best intentions. I have stayed at other Four Seasons as well as other hotels in the Minneapolis area, and this has never been my experience. We had a great trip, but it was despite our hotel stay rather than because of it. None of the issues in and of themselves were terrible but all combined, made the hotel experience unpleasant. I was disappointed for the boys as had told them what a special hotel it was and how friendly everyone is. Neither of those things were apparent during our stay.

Everything was perfect. The hotel is great, the staff is very nice and attentive. We enjoyed everything about our stay there.

Nice property