Berkshires Untold

Air conditioner is right next to the bed! I did not get a good nights sleep

The place was clean; in this heat, I appreciated how well the a/c worked. The bed was very comfortable. Hotel was conveniently located to Tanglewood, which was why we came to Lenox. I disliked the virtual aspects of the front desk. We didn't know where to check in, and saw other travelers similarly confused. Didn't know we were supposed to check in at the bar in the restaurant. Later, I got a text from the virtual front desk asking if I had any questions. I asked 2 questions but never got a reply. Re: complimentary coffee, it would have been nice to have an offering of tea and/or hot water as well. Waited for service to check out, along with two other guests. Furthermore, we were never told check in or check out times.

Very nice hotel, convenient location to Tanglewood and other attractions. Quiet and comfortable beds.

Receptionist on the morning

Access to the hotel is very bad. Hotel Entrance sign is tiny and unlit. The main sign comes up suddenly and is placed too far up from Route 7 to be seen clearly in daytime and especially at night. Coming from Lenox we often passed the Entrance. Left turn out of the hotel onto Route 7 (to Lenox/Tanglewood) is practically impossible. Crossing a 4 lane highway with a double line is very dangerous and makes no sense whatsoever. Signage for Check-In is not good. It should say "Main Entrance" (instead it says "Club Room"). Parking is good, but instructions in how to access parking for your particular room is not clear. Dinning/Breakfast area is good with Coffee always available. Room was quiet and comfortable. Bed comfortable and Bathroom good. The Soap, Shampoo, Conditioner and Body Lotion dispensers are not at all Eco-Friendly. They are full of chemicals, strongly perfumed and have a bad medicinal odor. We did not use them. We fortunately travel with our own Eco-Friendly soap and shampoo. Closet space is minimal and the Closet/Refrigerator unit is poorly designed. The 2 large, deep drawers underneath are very difficult to access. There was no chair in which to relax. The desk chair was far too low. Service was excellent and prompt. Why the fire pits outside were going full blast in 85 degree weather made no sense.

Rooms are very small and utilitarian. Clean, but not very comfortable. Chairs uncomfortable; desk chair so low that desk is unusable. Closet unit does not fit full dress or coat length. Lighting is impossibly dim. Bare floors. No elevator. No front desk service. Air conditioning units are very loud and poorly controlled. Beds and pillows uncomfortable.

Fantastic boutique hotel! Upscale, locally sourced food and beautifully crafted cocktails. Very comfortable beds!

It's a clean, nice place. And easy to get to the surrounding towns.

Don't be fooled; this is an old school motor lodge (motel) with some modern finishes. They tacked an atrium on the end as a bar/lounge and that's it. One person runs the show from check-in to bar tending. Breakfast is hilarious options that a 7 year old could make. There are much better options in the area, closer to town, at this price point.

Clean, modern and conveniently located. Club menu was great!