Berkshires Untold

This hotel was an old motel that has been refurbished to mimic an old fashioned experience. The rooms have new furniture but with a vintage feel and a modern comfortable bed. A take on the “no tell motel”, the establishment values your privacy and only sends house keeping your room if you ask, and communicate with you by texting. The lobby and bar are small, very nice and classy, but have a limited offering in terms of food or snacks. The staff was excellent and knowledgeable. The hotel doesn’t offer much in terms of amenities- there is a patio for sitting outside but no pool or gym or anything really, so good for a home base when exploring the Berkshires, but not a place to do a lot of hanging out. TV offered Netflix, Prime Video and some other channels which was appreciated.

It needs renovations

We enjoyed the unique character and flavor of the hotel!

This was one of my favorite hotels I have ever stayed in. The room and lounge/restaurant are beautiful. Rooms are super quiet, and the bed was incredibly comfortable. I am sure to return.

this property is amazing, the only thing is it's right next to a highway, so the noise is not so cool, but from the inside you can't hear any traffic noise.

It was ok for a one night

I’ve stayed at this property several times including before it changed management. We have always enjoyed everything about it. My only strong suggestion is that there is better signage out by the highway. You do not see the hotel or the sign until you get very close to the turn and it is a very busy highway. Making a right hand turn is dangerous especially if you have not been there before.

Common areas are terrific!

Property is decorated beautifully. The outdoor space is excellent. Overall a great find. Ill stay again if i go to Tanglewood

So - the rooms are beautifully designed and well furnished, and I liked being able to drive right up to the door to park (since it’s a motel). But the service at the “front desk” was questionable. I regularly stay in boutique hotels as well as chains, but have never dealt with someone that seemed to care so little about what he was doing. In my booking with Expedia, I was told I’d have a VIP perk at check in and to ask about it. When I asked at the end of the check in process, I was told “no - there’s no VIP perks. But you may as well try..” I’m NOT a bargain hunter and would not normally ask for something above and beyond, but I was simply doing what was instructed by Expedia and made to feel that I was trying to scam the system somehow. I also overheard an interaction with another guest that I’ll always remember as just bad hospitality. She ordered breakfast and said she’d like to have it outside. Now, there’s no one else in the place except for me so nothing else going on, and the tiny common area/resto/bar/lobby is less than 10 steps away from the outdoor seating. She was told “we don’t normally do that”. She was taken aback and said that she’d just take it outside herself - she wasn’t asking for full service. Moral of the story: in hospitality, NO shouldn’t be the default answer. You can do better. And it’s awkward as hell.