The Westin Ka'anapali Ocean Resort Villas North

I liked the location of the resort. The Concierge and fronts desk staff were nice. The cat refuge was great. The store was a good place for the little things and coffee.

Need to have more restaurants that are open besides Aunties My room was supposed to have two beds and was advertised as two beds on Priceline, but had one bed and a pull out sofa. The pillows are not comfortable at all.

Great

Family friendly and convenient

The resort in itself is great, and the room was excellent, great layout, comfortable, with an awesome view. The staff was overall very nice and helpful too.

Long waiting line in the lobby with not enough people at the front desk. The whole place is a labyrinth and the signage is really terrible, sometimes giving opposite indications. Trying to find our way from one of the several parking lots to the lobby in our building was an absolute nightmare. And staff to ask for directions were sorely lacking too. After that episode, we got into multiple hurdles with opening our room door (too complicated to explain here) that eventually set us two hours back, ruining partly our business and leisure plans for the evening. The staff were nice and gave us a $50 credit for food to compensate for the problems, but they obviously didn't truly realize what it meant for us to have a two-hour delay in our evening schedule.

The facility was beautiful, very crowded. The food was crap! The only good food I had was when I went off site. I was looking forward to resting and relaxing instead I was concerned how I was going to feed a growing 17 year old. Everything I bought at the facility was so expensive, the 17 year old had a cough, it cost $40 for a small bottle of cough syrup!

This is just the first night when we arrived. When I took a shower the soap dispensers were empty. When using the elevators, the hand sanitizer dispenser was empty, and a few of the beach chairs were broken.

Lovely & convenient; snorkeled without leaving the property

Beautiful property. Room was very clean. Very family friendly (we traveled with our 3 and 5 year old). It is not located on Kaanapali beach (5 min drive), but we liked it much better because it was more laid back, less people and quieter (not so touristy). Still has a beach walk where you can visit multiple other resorts for more dining options and use the sister hotels pools. Highly recommend Dukes beach house(dinner) and Mauka Makai(breakfast) that are within walking distance. The only downside is they are understaffed at the pool for pool side service however, there was more staff the last two days we were there (friday and saturday). I'm not sure if it was because of the weekend or because summer vacation had just started (busy season). There is also no waiter service at restraunts on site (order at the front, seat yourself and then they bring your food and other things you need. Not sure if this will be changing as covid caused many staff shortages on the island. Otherwise great resort, friendly staff, store has many items, clean, best pools and would recommend and stay again.