The Westin Ka'anapali Ocean Resort Villas North

Great location right on the beach. Good pool area and nice restaurants on the property. The shuttle service to shopping areas was a nice bonus.

Parking spaces are very small and parking is not included with the room.

Parking is a Joke! they charged 30.00 a day without notification prior that there was a cost . In addition, the lot was full of employees parking in the clearly designated guest parking and spaces are 90% marked compact with giant SVU and trucks crammed in that take up more than one space. It feels like a cruise ship on land and not relaxing at all. Too many people shoved in a small space and the rooms were not spacious. You are not in control of the thermostat as the facility has highs and lows set that cannot be overridden. Time share presentation was fine the salesman was nice but these people are out of their ever loving mind if they think over 100K a year for 1-3 weeks worth vacations is a "good investment" not to mention huge yearly maintenance fees. Remember folks,you still have to pay for transportation to get to the destination and then food. We will go back to Maui just not with Marriott. Rent a Vrbo instead! We have done that too and it was a much more relaxing experience

Overall, great day service housekeeping was not available daily and when they went, it was not the best. The floors were wet and they didn’t stock up on your utility stuff.

Honestly, this a great hotel. Rooms are nice, staff is friendly, great beach, open all night pools, and a shuttle to Whalers. My one complaint…concierge. They are very nice but double check everything they say. We talked to 3 and each one gave us wrong information. Also lack of dining options but who doesn’t rent a car in Maui? Would definitely return.

So much to like. The rooms are clean and spacious. The views of the ocean were wonderful even though we were close to the front of the hotel. lots of options for dining on the property and within walking distance. The ocean front walking path was wonderful for morning walks. And the staff was very friendly and helpful.

The following is a list of problems we encountered while we were staying at the Westin Ka'anapali Ocean Resort Villas North. Obviously, they don't check the room before new guests arrive. ROOM 6630 * Broken TV in bedroom upon arrival. * We had no Kleenex or lotions in our room when we arrived. * Some of the dishes and utensils were dirty when we arrived. * Dishwasher would only let us wash dishes with cold water. It seemed like the settings were locked and we could not change them. * The water was shut off for 8 hours one day and we had no hot water the ENTIRE next day. * Maid service did not show up one of the days we were there. * Had to call the front desk for coffee and condiments because the maid did not leave us any on a couple of days. * The timer on the coffee pot did not work. * The phone GFI outlet in the kitchen kept tripping the entire time we were there shutting off the room phone. * The balcony furniture was covered with bird droppings and the windows were dirty and dusty.

The staff and crew were all extremely nice. The building, landscaping and views were amazing. The access to amenities and beach were plentiful and easy. My only few complaints were the general store closes too early, the parking is sparse and VERY tight especially since your paying daily parking fees. And 1 of the on-property restaurant was not open. These were all minor complaints and did not have a major impact on our stay or experience.

I actually really enjoyed it. My room looked up to date. Very nice hotel staff at front desk and bell boys. Housekeeping could have been better. I liked the big tubs which i didn't get to use from coming home too tired every night after a full day out. I loved having the beach and reefs right there and being able to snorkel all along the coast. The swimming pools and jacuzzis looked nice too. The hotel lobby and grounds were pretty. I liked how you were able to walk to the other 2 resorts next door, and they had a farmers/ crafts market one day. I liked having the laundry in the room - you don't get that at the Marriott Kauai. I would have liked more selection of food than what the restaurants offered, but Whaler's Village was close by. I didn't like the parking spaces being so cramped and too narrow for your rental car.

I wanted to make sure to write a review as soon as we returned from the Westin Kaanapali Resort North. There are several not so great reviews of this resort out there. We have vacationed at several resorts all over the world and this is, one of our favorites. The service was outstanding! Whether it was more supplies for the room or extra towels for the pool the delivery was so fast, so friendly and they always called to check we got what we needed. My daughter lost a ring and they did everything they could to help us find it. We eventually found it in the room. Pool and spas are spotless. Beach is fantastic. Turtles and great snorkeling right off the back. Only knock would be the prices of drinks at the pool bar, should be better for a timeshare. Big props to Westin/Marriott! We will definitely be back!