The Westin Ka'anapali Ocean Resort Villas North

This beautiful resort on the beach is outstanding in every respect. The villas are truly complete with all the necessities of home - kitchens, washer/dryers, excellent living spaces and comfy, cosy bedrooms. They have tubs and separate showers, too. The grounds are immaculate with loungers by the many pools. There is a special area for the children - a pirate ship pool and a quiet pool for those trying to de-stress. A lively pool bar and an on-site restaurant, a spa and workout facilities complete the picture. All very good. There is plenty of free parking and the resort even provides a free shuttle to get you to local shops and restaurants. This has got to be one of Maui’s premium vacation resorts.

I am an original timeshare owner at this resort. I have been an owner since 2001 and have seen many changes over the years. I will admit the last five years the resort was poorly managed and maintained, partly because of Covid, but I believe because of poor management as well. Facilities got rundown and staff morale was very poor. On this trip, however, that could not have been further from the truth. There are major renovations and upgrades being carried out throughout the resort, and it is extremely obvious that a new manager has been appointed who has an understanding of what people want and an appreciation for What What makes a resort appealing. The staff is very friendly and attentive, the facilities are in excellent shape and are being expanded, and they have added a luau, as well as several resort type activities that make it much more fun to stay here. Prior to this trip, we were really considering the value of our timeshare, but it is clear that both management and staff have determined to make this resort a great destination, and a joy to stay at. I especially want to highlight the efforts of smiley at the front desk consistently went above and beyond to make our stay enjoyable.

This property was one of the nicer properties in Maui that we saw while beach hopping. It was less busy and the beach access was great for snorkeling. Was centrally located to most shopping and dining. Just sad we had to leave.

Great family resort and amazing location for snorkeling at the beach. Spacious villas are very convenient for larger families. Access to grill is limited and on first come basis, so don’t plan on grilling often. Resort could use some minor updates, starting to show its age.

We had a delayed honeymoon here and it was AMAZING! The room was beautiful, the grounds are gorgeous, and the staff was super helpful. We had a maintenance issue in our room and they came right away, took care of it, and made sure nothing else went wrong. I was worried going here because of all the bad reviews, but after spending a week I would go back tomorrow if I could! Very family friendly as well.

This Westin and the south buildings never disappoint for any vacation. Honeymoon, family reunions or a solo stay, this resort is outstanding. From the lush, well-maintained tropical flowers, the gorgeous pools (four locations), a wide open grassy space for little ones to run and play, we’ve enjoyed this location for more than 15 years. BBQ grills are cleaned daily. Perfect for grilling and enjoying home cooked meals as alternative food options. The rooms have also been well maintained and kept up to Westin’s high standards. Unlike other hotels where we’ve stayed, the turnaround time for additional towels and extra supplies, the service is outstanding. From checkin to checkout, valet service, the front desk staff and the housekeeping assistance, consistently provide excellent hospitality and follow-up. This Maui property warrants a ten star rating. That’s why we continue to return and host our extended families.

Needs a remodel and a deep-cleaning. Walls, floors and shower are not in good shape. Both outlets had to be replaced by maintenance for us to even charge our phones. Looks great on the outside, but I was very disappointed. We had great stays in Oahu and Big Island. The staff was very friendly and the grounds were fine.

We were very disappointed in our stay at this resort. Our room was in major need of a revamp. Holes in the curtain, mold in the bathroom, the dishes in the kitchen were dirty, the carpet was frayed. That’s just the beginning - there was trash left in the hallways every day. We tried to avoid time in our room since it also overlooked the park where people were living but there were not enough pool chairs and it was very hard each day to find two together. We attended a timeshare presentation and they acted as if they really cared about the problems with our room. They had me write it all down. But, in the end they did absolutely nothing to make it better or make us happy. In fact, when I went to the front desk to ask if we could check out an hour later I was told “no” our room had been assigned to Mr and Mrs Reed and “they are owners”. Poor Mr and Mrs Reed, they are getting a really bad room and I guess Westin doesn’t want us to become owners!!!

BEWARE!!! I recently booked a 5 night stay at this timeshare hotel, expecting a relaxing getaway. Unfortunately, our experience was far from enjoyable. Upon arrival, we faced a frustrating 1 hour long wait in the lobby. Many guests around us shared their own complaints, setting a negative tone right from the start. When we finally checked into our room, we were greeted by a noisy room from the jacuzzi and pool directly outside. It was unbearable! To top it off, the room's cleanliness was severely lacking. We found the shower covered in mildew.… definitely not what we expect from a hotel. After trying to call the front desk to request a quieter room, we were met with refusal. This trip has been a major disappointment, which is not at all what we anticipated. I do not recommend booking a vacation package here; it simply does not meet the standards we usually enjoy. Save yourself the hassle and look elsewhere! We were deceived.

We have stayed at all three of the Westin properties in the Kaanapali area, this one being the most recent stay. This was by far the worst experience we have had with a Westin or Marriott branded resort. The room itself appeared as if it had not been cleaned in years. I am not exaggerating. Take a look at the photos – there are food crumbs on the kitchen floor underneath the appliances in plain sight. This is not something that was overlooked with one cleaning, but has accumulated overtime. The walls in the bathroom were streaked with water stains, every wall, not just next to the shower. There is mold growing in multiple areas in the shower. The door to both areas of the bathroom had so much dust on them that it was clear that they had not been wiped clean in a very long time. This just ruined the stay. You go on vacation to feel comfortable and enjoy yourself. You can’t do that in one of these rooms. Additionally, the buildings mazes. You have to walk through endless hallways and winding turns to find your room again and it took us several days to figure out the correct directions. I would pick one of the other two Westin properties over this every day of the week.