The Westin Ka'anapali Ocean Resort Villas North

We’ve been coming to this property and the North property since 2011 and have been owners since 2012. This was our happy place and our home away from home. This stay has not been that. Our third day here a fight broke out by the south pool and Auntie’s. It was a free for all. F-bombs were loudly yelled and fist fight ensued and security didn’t show up for at least 15 minutes. And when they did, they did absolutely NOTHING! Maui police were called and finally showed up. Arrests were made. I heard from a staff person this wasn’t the first time. Then a few days later a man was exposing and pleasuring himself on the balcony by the kids pool. Again police were called after an owner insisted they be called. And we went to breakfast and came back to our pool chairs only to find them occupied and our stuff removed. Again security did NOTHING!!!!! And it’s just not as friendly as it once was.

I love this resort. We stayed in the other side last time and I do feel like it was nicer and newer. Each one is a little different. I was told at check in that we would have housekeeping every day. We did not. I had to call down a few times to get things cleaned. They came and did it. But there was a lack of communication there. The beach is great here. We watched whales and turtles the entire day from our beach.

Love this resort and have stayed many times. This stay was not as excellent as previous trips in past years. Both bathroom sinks in room were clogged, room was supposed to be cleaned all 3 days but only got 1 day, got sick from fish tacos at Pailolo Bar & Grill. But would stay here again for sure.

We went to this Maui resort to celebrate my wife's birthday and Mother's Day. Housekeeping didn't come everyday and my wife left a pearl bracelet on the nightstand. We left the room for an hour and it so happened that housekeeping had been there. My wife immediately went to the nightstand and it was gone. The housekeeper was next door when we went into our room but when my wife made a commotion and we came out to ask the housekeeper she and the cart were gone. We spoke to security and I tried speaking with the hotel manager everyday but never even got a call back and she supposedly was never in her office. On top of it all we had to go to a timeshare sales presentation and they tried to sell us a $50K package! We will NEVER stay at this resort again.

This place has gone downhill since 2016. Room is highly dated. Concierge only available in main lobby and not at rest of the desks all over the complex. Room not properly cleaned when we arrived had to have them redo some items. Towels are mostly dirty some with lipstick stains on them when you get new ones. Cleaning of room is supposed to be daily but when you call and ask about it they always say we are not on cleaning schedule. The next day we are on the schedule for every day, and then again not on the schedule. For over $600 per night this is not worth the money, Taxes alone are over $100 plus the resort fee. Restaurant staff is friendly, but menus at only two places open are the exact same and highly overpriced. Food is actually boring after the first day. They lack most top shelf liquor at the bars. The restaurant/bar was closed for 2 days without any notice to guests other than a small handwritten note on the restaurant entry. The grocery stores are almost triple priced compared to anywhere else on the island. One store is supposed to be larger in the south building yet its about the same as the north side store with same things for sale at the high prices. They have palapas which fill up fast each day, The cabanas both at the pool and the beach are priced in a totally absurd way. Even 4 seasons prices are lower than these cabanas which are nothing but small areas with a couch vs. pool chairs. If you happen to have your stuff on the pool chairs, they will remove after an hour t if you decide to hang out in the water and not your chair. Pools are not the cleanest since they don't do a good job of cleaning them during the day. To get pool and beach towels you have to have a card from the front desk. Attendants really don't seem to like their job when handing out towels or collecting them. Wait they don't collect them; they tell you to throw them in the bins yourself while giving your card back first. Parking is $25 per day plus tax. Used to be free. I guess they want to make more money somehow. Overall, not a good place to visit compared to years ago.

Beach

Restaurants or lack of restaurants and food they served. , dirty pools, absurdly high prices for everything

Location on the beach Balmy breezes, grounds beautiful Staff top rate Aloha spirit despite the tragedy of Lahaina Admire their resilience, it be a while to recover all that was lost

Loved everything

We are owners at the Westin North. This was our first trip since Marriott took over. The concierge tried pressuring us to an owner’s update, which we never do. Was rude about it when we refused. The rest of staff was great. The rooms have suffered. Not sure what my $4000 in fees is paying for but the silverware was mismatched if not missing entirely. There were stains on the carpets and everything just looked old. People walking around smoking (and not just cigarettes) despite the no smoking signs and plenty of unsupervised kids in the adult only areas. I don’t mind the number of kids at all but they need to be supervised and swimming in the pool, not the jacuzzi. This property has suffered under Marriott rule. Thankfully the staff was pleasant and accommodating when we needed things or had questions.

Staffs were professional and friendly. Wish there were more activities but I know that was due to the fire in Maui. Probably will go back in a couple of years.