Genji Kyoto, a Member of Design Hotels

Excellent

I love the staff, so helpful! The hotel is clean and beautiful

Noise! The hotel miss isolation. I needed to ask them to be more careful with noise around 5am. Very easy to hear noises outside the room

The staff was extra attentive, professional, and helpful upon arrival and then after. They also provided space and were not intrusive when we wanted more privacy. Would return!

Immediate Neighborhood is peaceful, but lacks a wide variety of dining and outing options as in other parts of kyoto

Convenient location, lovely helpful staff, beautiful property including rooms and rooftop bar. Amazing service - Eri, Shin & Saya in particular

Pillows awful. Lack of recycling, green options. No gym/fitness or wellness facilities.

Beautiful boutique hotel with amazing river views and luxurious. The staff were outstanding and spoke very good English. We had both the Japanese and Western set breakfast, order room service for our first evening there, the food was exceptionally good. The hotel is located on the quieter side of Kyoto but close to transportation and walking distance to many attractions and shopping. We had a wonderful time and would love to stay here again!

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I travel a lot but do not often do a review, unless a place really upsets me or impresses me. I am happy to say that with the Genji Kyoto Hotel it is the latter. Another true hidden gem I would recommend to anyone looking for something amazing and different. The hotel design is extremely impressive, somehow merging Japanese design with modern convenience seamlessly. The location is in the heart of a historically significant area and with very little effort you will find bath houses, national monuments, temples and gardens with centuries old histories. The attention to detail in the rooms, the in-room facilities and authentic yet modern feel is second to none. Being a boutique hotel you wont find resort hotel type facilities, but the rooftop view, ambiance, and design adaptations in the hotel more than make up for that. Besides that everything you are looking for is within walking distance and those businesses have probably been there for literally centuries. I would advise asking for a room with a wooden bathtub, I believe not all of those have those. The staff are equally incredible and have a genuine friendliness and desire to serve their customers as well as they possibly can. I often go to "mainstream" large hotel brands, even luxury brands, and you can often get a sense that, although the staff are professional, the interaction gives you a "scripted" feel. Of course you know the SOP says ask the guest x number of times if the food is ok or if he needs anything, the manager has to come by at least once etc, and the basic checks are tick box interactions, designed to train in that "care". The downside is although you tick all the boxes, all the interactions do come across as scripted and automated because, well, they are. Not so with the staff here, the interactions and the care are authentic and genuine and they strive for perfection in everything they do. A genuine pleasure to meet them.

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