Best Western Plus Amarillo East Hotel

I liked the included breakfast. The drain in my sink was clogged and ran slowly. T.V. was so far from bed that I couldn't read the closed captioning.

Check in was easy and quick

Upon arrival - Shower floor dirty, hair on hardwood floor, UNUSABLY slow WiFi, bag labeled “spare pillow” had a set of sheets/no pillow, cup rings from previous guests on coffee table, room had an unpleasant/not fresh/mildewy smell, both TV’s respond to one remote causing cross-device confusion, complete inability to cast despite claims of offering such. A lot of disappointment in every direction.

The Wi-Fi was hit and miss. And there is not a functioning bar at this location as it states on the site.

Booked a king room. When we arrived after a very long road trip we were given a double queen and told that we could not change it because we booked thru Expedia. First time that has happened to us in years of travel. Very disappointing.

It was clean, comfortable, nice staff.

Breakfast was over at 9. Most places have it till 10. Parking was a little difficult

A few fast food restaurants near the hotel. All within walking distance. Very close to the freeway so access is easy. Road noise is minimal.

The service was great! We liked that breakfast was included. The room was overpriced.

So we arrived around 9pm after 12 hours of driving. No one was at the counter. After waiting about 10 minutes, I called their number online and asked if someone could please check us in bc we have been waiting! She says she will be right there. After about 3-4 more minutes, she finally arrives. She has this look of irritation like we were an inconvenience to her!!! She also had somewhat of an attitude. Well we get to our room for 5 people, like I paid for, and had only 3 towels. I had to go back down to get towels. There were also cleaning supplies left on the counter in the bathroom. The bathroom door not only doesn’t lock, but it doesn’t shut all the way, so you have a 2 inch gap allowing anyone walking by the bathroom door to see inside. For the price for this hotel, you can find something much better.