Stay Realm Logo

Discover

Hotels

Settings

Currency
Language
Loading...
7.8 / 10 Guest Rating

Torre Diez by Grupo Amber

0 Av. 10 entre Av. 40 y 20 norte Zazil Ha, Playa del Carmen, QROO, 77720 77720 Playa Del Carmen Quintana Roo Playa Del Carmen, Mexico, Playa del Carmen, mx

Torre Diez by Grupo Amber - main view

About the Property

Rooftop Pool and Garden Oasis
Torre Diez, a sustainable aparthotel near Playa del Carmen center, offers a serene escape with a rooftop pool and lush garden. Enjoy stunning city views from the sun terrace and stay connected with complimentary WiFi throughout.

Modern Amenities and Comfort
Each unit at the aparthotel is thoughtfully equipped with air conditioning, a fully furnished kitchen, a cozy seating area, and a flat-screen TV with streaming services. Relax in the private bathroom with a refreshing shower and complimentary toiletries.

Convenient Location and Access
Located close to Playa del Carmen Beach and Playacar Beach, Torre Diez also provides easy access to ADO International Bus Station and Playa del Carmen Maritime Terminal. Book your stay now and experience the perfect blend of comfort and convenience at Torre Diez.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Non-smoking throughout
Public Bath

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Remember that upon arrival, you must sign a registration card and a guest regulation in order to validate access to the accommodations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.8
Very Good121 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the comfortable rooms.

Categories

Cleanliness7.3
Service6.3
Location8.8
Room Quality7.8
Amenities8.3
Value for Money8.8
Food and Beverage7.3
Overall Experience7.8

Select topics to read reviews

V
VeronicausUS
Verified booking
couple
Standard Room
Stayed in Apr 30, 2026

"Good!"

10.0

Close by to everything

There was nothing that I didn’t like except our condo had some outdated things. Like the shower ceiling it did not make us comfortable, we kept looking up to see if there was a camera. They didn’t repair completely.

Helpful?
D
DaycemxMX
Verified booking
solo_traveller
Standard Room
Stayed in Apr 21, 2026

"Excellent"

8.0

Si andas en auto el lugar está céntrico La terraza es bonita. La habitación es tipo estudio y esta bonita Toallas amplias y suficientes Muy limpio

El baño no tiene cortina Solo hay un sarten y una cacerola. No hay donde hacer una ensalada por ejemplo y no tiene escurridor de trastes.

Helpful?
L
LadycoCO
Verified booking
couple
Standard Room
Stayed in Apr 17, 2026

"Excelente alternativa"

10.0

Ubicación

Nada

Helpful?
T
ThorstendeDE
Verified booking
couple
Standard Room
Stayed in Apr 12, 2026

"Exceptional"

9.0

Super Lage zur 5th Avenue.

Leider hat ein Toaster gefehlt.

Helpful?
D
DariuscaCA
Verified booking
couple
Standard Room
Stayed in Apr 9, 2026

"Misleading listing, not a private bedroom and impossible to rest, unresponsive host"

1.0

The location was decent and the building itself looks modern. The rooftop area is nice, but it was often crowded during the day and difficult to use, with more availability later in the evening.

The apartment is not as described in the listing. The “private bedroom” is not actually a bedroom, one wall is missing, so it is completely open to the living area with no real separation or privacy. Additionally, the bathroom is located within this same space, meaning that anyone using the bathroom has to pass directly through the “bedroom” area, in front of the bed. This makes the layout completely unsuitable for what is advertised as a private bedroom. There is also only a thin wooden partition/door separating this unit from the neighboring apartment. As a result, we could clearly hear everything from the adjacent unit (conversations, music, and even appliances like a blender) from early in the morning until late at night. It was impossible to sleep properly during the stay. We also experienced a serious issue with the door lock system. The smart lock installed on the door appeared to be a Temu-type device and malfunctioned during our stay, which left us locked out of the apartment for approximately one hour. After gaining access, we were then stuck inside for around two additional hours waiting for assistance, until a staff member provided a manual key. For the remainder of the stay, we had to rely on this backup method to enter and exit the unit. This raised concerns about both reliability and safety. Cleanliness was also an issue. The sheets and towels had visible marks and discoloration, and the walls and floors were noticeably dirty. We raised these concerns multiple times, but the property avoided addressing the main issue and did not respond on the Booking.com platform, only intermittently via WhatsApp without providing any real solution. Overall, the stay did not match what was advertised and significantly impacted our experience.

Helpful?
Y
YEDAMmxMX
Verified booking
couple
Standard Room
Stayed in Apr 9, 2026

"Exceptional"

9.0

Ubicación, instalaciones

Tener que pedir la limpieza vía WhatsApp

Helpful?
T
TaylorauAU
Verified booking
couple
Standard Room
Stayed in Apr 2, 2026

"Exceptional"

10.0
Helpful?
F
FlorenciauyUY
Verified booking
couple
Standard Room
Stayed in Apr 2, 2026

"Hermoso!"

9.0

Era muy cómodo, prolijo, equipado, muy buena ubicación. Muy lindo! Lo recomiemdo!

Habia una obra pegado, 7:15 todos los dias comenzaba, menos los domingos, lo bueno de eso es que te permite aprovechar desde temprano la playa. La muchacha de la recepción en la mañana, la atención al público, definitivamente no es lo suyo. ( ya habia leido quejas y lo confirmo)

Helpful?
E
ElisabeldeDE
Verified booking
couple
Standard Room
Stayed in Mar 31, 2026

"Very Good"

7.0

Tenia de todo y la ubicación era muy buena. Cama cómoda

La puerta de la entrada estaba rota… y nos dijeron que la iban a cambiar durante nuestra estancia pero no lo hicieron. La ducha a veces salía fría

Helpful?
N
Norma AngelicamxMX
Verified booking
couple
Standard Room
Stayed in Mar 27, 2026

"Es un perfecto lugar para la estancia en Playa del Carmen."

10.0

Está hermoso el lugar, se tiene privacidad y todo está en el lugar. Todas las accesibilidades y muy cómodo.

La luz del espejo del baño ya no servía, la ducha no tenía mucha presión, aunque el lugar hace mención de tener estacionamiento ellos no te lo aseguran por disponibilidad

Helpful?