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7.8 / 10 Guest Rating

Torre Diez by Grupo Amber

0 Av. 10 entre Av. 40 y 20 norte Zazil Ha, Playa del Carmen, QROO, 77720 77720 Playa Del Carmen Quintana Roo Playa Del Carmen, Mexico, Playa del Carmen, mx

Torre Diez by Grupo Amber - main view

About the Property

Rooftop Pool and Garden Oasis
Torre Diez, a sustainable aparthotel near Playa del Carmen center, offers a serene escape with a rooftop pool and lush garden. Enjoy stunning city views from the sun terrace and stay connected with complimentary WiFi throughout.

Modern Amenities and Comfort
Each unit at the aparthotel is thoughtfully equipped with air conditioning, a fully furnished kitchen, a cozy seating area, and a flat-screen TV with streaming services. Relax in the private bathroom with a refreshing shower and complimentary toiletries.

Convenient Location and Access
Located close to Playa del Carmen Beach and Playacar Beach, Torre Diez also provides easy access to ADO International Bus Station and Playa del Carmen Maritime Terminal. Book your stay now and experience the perfect blend of comfort and convenience at Torre Diez.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Remember that upon arrival, you must sign a registration card and a guest regulation in order to validate access to the accommodations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.8
Very Good127 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the comfortable rooms.

Categories

Cleanliness7.3
Service6.3
Location8.8
Room Quality7.8
Amenities8.3
Value for Money8.8
Food and Beverage7.3
Overall Experience7.8

Select topics to read reviews

F
FadigbGB
Verified booking
couple
Standard Room
Stayed in Nov 18, 2025

"Exceptional"

9.0

Very good location. Short walk to Quinta Avenida and the beach. Very safe, large comfortable bed, tv, great shower and loads of towels - also you can’t go wrong with £68 for 2 nights for 2 people.

The only issue is that they didn’t help out when ordering a taxi at reception - a bit baffling so we had to run down one ourselves - maybe it is a playa del carmen thing

Helpful?
G
Guillermo AndresarAR
Verified booking
couple
Standard Room
Stayed in Nov 17, 2025

"Excelente Alojamiento 100% Recomendable"

10.0

Muy moderno, comodo, Excelente Ubicacion, servicio de Grecia (nuestra anfitriona grupo Amber) PREMIUM....todo destacable....llegamos antes del horario de Check In, nos tomaron en guarda las maletas, nos ofrecieron pasar al roof top donde esta la piscina, vestidores, baños, mesas y sombra para pasar el rato, todo muy atento y servicial....Alojamiento Super Recomendable 100%

Dificil encontrar algun punto flojo....agregaria a la cocina, una pava electrica o cafetera seria muy util.

Helpful?
A
AntonioitIT
Verified booking
couple
Standard Room
Stayed in Nov 15, 2025

"Exceptional"

9.0
Helpful?
H
HortensiaesES
Verified booking
extended_group
Standard Room
Stayed in Nov 14, 2025

"El apartamento bien salvo mucho ruido"

5.0

Mucho ruido. No tiene un buen aislamiento del ruido tremendo de la calle. El cristal de la terraza no es doble y el apartamento daba a la calle y dificultaba el descanso nocturno

Helpful?
W
WyattusUS
Verified booking
solo_traveller
Standard Room
Stayed in Nov 10, 2025

"Exceptional"

9.0
Helpful?
L
louannefrFR
Verified booking
couple
Standard Room
Stayed in Nov 5, 2025

"Good"

5.0
Helpful?
I
IsauramxMX
Verified booking
couple
Standard Room
Stayed in Oct 30, 2025

"Exceptional"

9.0

Buena ubicación, caminable a todos lados

Había una construcción enfrente, es algo temporal, pero sí había mucho ruido

Helpful?
F
FlorianchCH
Verified booking
solo_traveller
Standard Room
Stayed in Oct 25, 2025

"Lage und Zimmer gut. Tiefgarage katastrophal und Personal naja"

7.0

Lage ist gut und Zimmer ist gut ausgestattet, vor allem der Kühlschrank ist zum hervorheben. Managerin ist sehr nett gewesen.

Hotel ist falsch auf Google Maps eingetragen, hab ewig gebraucht, bis ich dies gefunden habe. Tiefgarage ist ne Fehlplanung gewesen, bin mit Mühe und Not unten angekommen. In der Tiefgarage sind einfach Löcher im Boden, wenn die übersehen werden, kommt man mit dem Rad sicher nicht mehr raus. Die Ausfahrtsrampe ist extrem steil und glatt hab mit nem SUV schon Probleme beim rausfahren gehabt, kleine Autos oder bei Regen kann man es vergessen. Personal ist freundlich. Aber auch hier gibt es leider was zu bemängeln. Hab mit dem Management meine Ankunftszeit vereinbart, an der Rezeption ist ein Typ gewesen, der sich null auskannte und den ganzen Tag YouTube geschaut hat. Hab dann eine Ewigkeit auf die Managerin gewartet. Sie ist sehr freundlich gewesen und hat mir alles gezeigt. Beim Check-Out Termin mit dem Manager vereinbart, doch der kam ewig nicht und hat mir irgendwann geschrieben, er war leider verhindert. An der Rezeption wusste er auch nicht, was zu tun ist. Hab einfach die Schlüsselkarte da gelassen und bin gegangen. Das Personal an der Rezeption braucht auf jeden Fall eine bessere Schulung und mehr zu tun.

Helpful?
S
SimoncaCA
Verified booking
couple
Standard Room
Stayed in Oct 21, 2025

"Great location and value!"

10.0

Perfect location! Within walking distance to All bars and restaurants. Grecia was extremely responsive and helpful! Will come here again!

Liked everything!

Helpful?
M
MarouanefrFR
Verified booking
couple
Standard Room
Stayed in Sep 29, 2025

"Perfect"

10.0

Localisation Cleanliness Personnel Value for money

Helpful?