voco Leicester by IHG

The location was good .The room very comfortable and clean. The disadvantage was that they was no parking for my car Try to create space for parking

No parking space. No one to assist with luggage

The staff were friendly, welcoming, professional and accommodating

Breakfast included would be nice but I'm definitely nit picking because it's genuinely one of the best hotel stays I've had in a while, despite the fact that I usually book apartments when travelling

Perfect location for purpose of coming to Leicester

Everything was lovely I would have loved if they could heat up personal dishes, I understand it’s their policy not to

The Duty manager Lucy was very helpful

Does not state on the hotel policies that thus is a cashless hotel. Travelled for an event and was unable to stay at the hotel as only had cash. We had been calling all afternoon to speak with someone to check whether having cash would be an issue, but the phone was never answered. When I discussed this with the receptionist checking in (a very polite young man), his colleague, on the other reception desk, started to involve herself in the conversation. She was incredibly rude and blunt and tried to stop our receptionist from calling the duty manager as we had requested. As a result, we missed our event and had the stress of finding alternative accommodation at the last minute. This whole situation could have been avoided had the policy been on the booking.com website or the front desk picked up the phone at least once from the 10 attempts we made!