Karao - Guancaste Airport

We got multiple auto messages confirming our stay with check-in instructions and one message canceling our stay last minute and we arrived during a storm with no place to stay and all other surrounding hotels were fully booked. You should have called or stopped sending confirmation messages once you canceled. When your traveling in a country with spotty service it’s easy to overlook a single email among many canceling. You really left us vulnerable during a stressful travel time with a young child after a very long day of travel.

Door locks not working AC is not cold, no water at 7;30 pm when about to go shower,no Tv at all, iced cost 5 $ a small bowl, no elevator ..no night staff overpriced at all…

The place over whole is ok looking very clean, however the sheet were old and seems dirty there was hair from previous travellers we had to sleep on the towels , the place has lots of potential. Location is very good to airport and staff were very attentive to open the place , don’t worry once you there it’s easy to access.

The rooms were nice looking and the attendant was helpful, but overall we regret staying here. The rooms were so hot we couldn't sleep until 2 am, as the AC took that long to cool the room. And there was so much noise. The plumbing made really loud noises all throughout the night. There were upper windows with no window coverings, right next to a light post, so the rooms were quite bright. There were several red ants in the room. I would recommend spending the extra $100 and trying the airport hotels.

Clean, very modest hotel along a road that is quite busy (noisy) during traffic time. Staff very kind and accommodating. On site coffee shop (Ticoffee) offers an interesting menu.

The staff is great! Smooth check-in. The AC never seems to get very cool. That is my only complaint. Karao is a convenient, hospitable place to stay! Thank you…ciao, until next time!

This property has rooms that are 4 floors up, I think all of the rooms are on the 2nd floor or above so don't pick this if you have any mobility issues. The power went out twice while staying there, the internet shut down, the room didn't look like the photos

Actually for the price we were pretty happy with this property. It was clean, the AC worked great and it is close to the airport. Those were our main criteria. We checked in after 6:00 pm and the property was a little difficult to get into. The water was luke warm and the wifi was so weak we couldn’t stay connected. The room was very basic but what can you expect for this price? We’d stay here again just for coming and going.

So no problem with getting our keys from the lockbox. I didnt know what room we were in and I hoped I had taken the right keys. Room was nice and bright, clean. However, the towel rack came out of the wall, and we had no hot water for a shower. The staff replied via whatsapp when I let them know we had arrived and were checked-in. We arranged a shuttle for an early lorking oickuo the next day and rhey were prompt with helping orgajize it. However we needed to cancel as we couldn't return our rental car early.

Have to say I panicked when I arrived. Cafe was closed and gates to hotel were locked. I was however before checking time. Later someone arrived and opened gate and told me cafe was exceptionally closed. Room was very big and comfortable. AC plus fan. Lots of hot water in shower. Restaurant 5 min to right, next to big souvenirs shop. Next day, their cafe was opened. Local bus stop across street from hotel. Can take it to go to airport or 15 min ride in taxi or Uber. Perfect for people with early flight