Karao - Guancaste Airport

Communication was great. Coming in after hours, it was easy to find and follow the instructions to get into the room. Air conditioning was so-so, but did the job! The room had a fan also. So it was comfortable. The breakfast was amazing! So good! Great place to stay for the night if you need to be by the airport.

Staff service was excellent. The room was clean. The breakfast was spectacular and the portion was perfect. You may listen noise at night because it is too close to the highway, but in general it’s a great stay.

The staff was very friendly and the breakfast was delicious. The room was just ok, but fine for one night. Certain small things need to be fixed in the room. Bed was comfortable, AC was average.

Breakfast was amazing. The road was noisy outside but there isn't much you can do about that. Nice place for a quick stay.

Looked nothing like the pics, old and run down, no elevator.

Easy to find off the main road and close to the airport and car rental companies, which was a plus.

It was hard to find. Sketchy internet. No one there at 7:30. Building locked. Lock box code not given. Other guests had to help me get in my room.

Too isolated. If anything was to happen or you have a question, you are alone. We spoke to the Manager about arranging a cab to the airport at 5:30am. She assured us she would arrange with 'their most reliable driver' we would be picked up outside the hotel. Spoke 2X to her about it. At 5:45am we were still standing outside in the dark waiting for our cab. She did not respond to our WhatsApp message. By 6:00am we were asking anyone who walked by the hotel to help us and call us a cab. We were the last people to check-in for our flight. Bed was comfortable. Dogs in adjacent property bark all day and night. Room was clean. Hotel is 'under construction'.

Owner gives extra effort to make guests comfortable

I try not to write a negative review on a hotels. Even if the service was bad, I think maybe they had a bad day, or not enough staff. But with this hotel I will give them the worst review I can imagine. Online it looks good, and it said it was a home feeling. But it was the worst mistake for my family of five. 1- they never gave us breakfast, even though online said free breakfast 2- we had to pay $20 US, for the shuttle for my family for a 10 minute ride. I go to the owner and said to her there’s supposed to be a free shuttle. We have no shuttle we depend on other services to get you there. She said I’m sorry 😢 I was mad because her sorry is not fixed me paying for something that every hotel gives for free. 3- no towels in the hotel, just one hand towel. 4- No shampoo 5- No microwave 6- No mini fridge We had a one (1) air conditioner for a two bedroom and a kitchenette We also asked for a cot for my son and we were told that would be an additional $20USD EVERYTHING WAS TERRIBLE