Residence Inn by Marriott Pigeon Forge

Goed bed en een mooie badkamer. Keuken met alle voorzieningen, dus je kan prima koken als je zou willen. (Gezien de vakantie gingen we elke dag uit eten)

Het ontbijt viel wat tegen. Er was weinig keus en de yoghurt was de helft van de tijd op/niet geleverd.

Very nice place!

Clean great service great breakfast

What a fantastic stay! The room was spacious, very clean, and modern, with a fully equipped kitchen that made our visit even more comfortable. We absolutely loved our time here and will definitely book again for our next trip! The breakfast was excellent, with plenty of seating available in the lobby to enjoy it comfortably. The location is also a major plus, conveniently situated near US-321, directly across from The Island in Pigeon Forge, and just a short drive to Gatlinburg. Highly recommend this property for anyone visiting the area!

DO NOT STAY HERE WITH YOUR BASEBALL TEAM. The staff during the day were professional and helpful. The staff at night were rude, unprofessional and treated their guests very poorly. The woman, Janine, who worked the from desk with her air pod in, was so rude to everyone and would yell at the guests in the lobby from the front desk. When she wasn't yelling from the front desk at guests, she was having members of the housekeeping staff tell people to quiet down and leave the lobby. The location of this hotel is very close to the Ripken Experience and therefore has to see many baseball families and teams chose their hotel to stay at. They would complain it was too loud (it was no more loud than it was during breakfast and the lobby is full) and they could not hear guests checking in. As a paying guest staying at a hotel with a lobby that had several tables and TVs for guests to socialize in, asking guests to whisper and leave is mind blowing. When Janine called the cops twice for guests being in the lobby, the cops did not speak to a single guest and the second time did not even enter the hotel. And the first time the cops came, she left the front desk unattended, went out to her car (guests can see from the windows), came back in, and then when the cops came the second time had locked her keys in her car so the cops then proceeded to have to break into her car in front of all of the guests. Tracy, the head of housekeeping also behaved extremely unprofessionally, as she was asking people in the lobby to huddle and whisper (at 5:30PM), and then chain smoking outside when the cops came. She also asked our baseball team to clear the pool area by the grill because some police officers were coming to grill. A total of 3 officers showed up. The grill area is large enough to be shared by two baseball families as we had happily done the night before. There was also no general or assistant manager on duty when Janine was on duty most of the time so her behavior went unchecked by any supervisor. Jackson, an assistant manager, came on duty one night after she had been yelling and rude, and he apologized to our group for her behavior. This hotel would be great but Janine and certain staff members treatment of their guests was unacceptable and no baseball team should stay there.

The rooms are very nice, plenty of room for our family of 5. Pool and grill areas were nice too. We stayed for a week long baseball tournament. The hotel is built directly next to a destination tournament facility and obviously there will be a lot of 11 and 12 year old teams staying there. The front desk lady does not like kids, is annoyed if you ask for a pool towel or a new key, etc. Our group was hanging out in the lobby due to a storm moving us from the pool. Kids were playing a card game and parents were talking. She would scream from the front desk to be quiet then eventually made the janitor come tell us we have to go to our rooms. The GM ended up coming and apologizing to us. Then next few days the Gm worked the front desk and everything was great. He was very helpful and available. When she came back a few days later, at 5:30 pm in the lobby we ordered food for the kids and hung out. This time she told the housekeeping lady to tell us we need to “huddle together” and whisper. Then she called the police. The noise level was no louder than it is every morning during breakfast. No one was yelling or rowdy at all. The police left right away. But about an hour later she called them again. This time they didn’t even come inside because they knew it was outrageous. I would definitely not recommend staying here if you’re coming for the baseball tournaments… she hates families and will call the police if you aren’t whispering.

We stayed at this hotel for a baseball tournament and chose it because of its convenient location next to the fields, the complimentary breakfast, and the in-room kitchenettes. The property itself was clean and clearly geared toward families visiting for the Ripken baseball experience. Unfortunately, our experience was overshadowed by one front desk staff member, Jeanine, whose behavior significantly impacted our stay. On both evenings, during a rainstorm, families gathered in the lobby for dinner, conversation, and to watch the baseball game on TV. The kids were quietly playing a card game and laughing, while the adults were cheering occasionally for the team on screen—nothing out of the ordinary for a family-oriented hotel. However, Jeanine repeatedly yelled at the children and adults, claiming we were being disruptive, despite everyone using normal indoor voices and no one being intoxicated, hostile, or inappropriate. Shockingly, she escalated the situation by calling the police at 6 p.m. The officers found no issues and took no action, as there was no disorderly conduct of any kind. I have never been spoken to so disrespectfully by a hotel staff member. It was upsetting and unnecessary. I hope hotel management takes this complaint seriously and addresses her behavior through appropriate corrective action. Residence Inn should take accountability for the conduct of its employees and ensure that guests—especially families—are treated with respect. This hotel is likely to be full this summer with teams and families coming for tournaments. We spent a significant amount to stay next to the fields, and instead of feeling welcomed, we were made to feel uncomfortable and on edge. Sadly, we will not be returning.

Beautiful and clean property. Friendly staff.

Super clean, beautiful relaxing atmosphere!