Casa Naila Hotel Boutique

Pedro and staff were exceptional! They really seemed to care which I realized is an exception these days. We were celebrating my husband's birthday and the staff surprised him with a cake at breakfast: just one example of their attention to detail. They provided transportation to and from the airport (no additional charge.) They arranged an itinerary according to what we wanted to see. The hotel is exquisite, reflecting the local artisans in the region. The breakfast options (included) were top notch. There is a lovely, quiet, rooftop bar that opens late afternoon. The location is several blocks off the square on a less populated street which felt a bit uncomfortable, the first day in a new place, but turned out to be ideal due to noise. There were few reviews when we booked many months ago so I was unsure as to what to expect (it is a relatively new hotel.) We were sad to leave...felt like saying good-bye to close friends. We will never forget our five-day stay at Casa Naila in beautiful Oaxaca.

modern and clean in good location

the rooms I occupied were very small

This small hotel (ten rooms) is located a short walk from the main square, cathedrals and many restaurants. The staff are very welcoming and helpful and the property is very well maintained. The king bedrooms are medium sized and the bathrooms very compact. However, everything is beautifully furnished, very modern and spotlessly clean. Some of the gadgets are so modern the staff cannot get them to work and when we couldn’t get the TV to work with the remote control in the room that controls everything: lights, TV etc they ended up bringing us the more conventional TV controls! The bathrooms are well equipped with lovely toiletries (L’Occtaine). However, housekeeping need more training as they do not replace items that are finished and actually put the empty containers back! I had to go to the front desk for refills which were brought promptly but at this price level it should happen automatically. There was both a traditional hot Mexican breakfast offered on the terrace as well as a more traditional American/European breakfast. The food was very good but the team of two struggled to cope when more than a couple of tables arrived at once and ordered a la carte vs eating the buffet breakfast. They also were not prepared when the hotel of ten rooms was at full capacity e.g. only one bowl of fresh fruit was chopped and ready. Then when more was needed they prepared it in front of us. It was definitely fresh but made what should have been a quick breakfast way too long. A similar story with the coffee and filling up the coffee pots, which was also rarely hot (mainly warm by the time we had it) except for the last day. The restaurant team worked very hard each morning and were very charming. They just need either more staff and perhaps more training on coping when at the hotel is at full capacity. The hotel offers a complimentary airport pick up and drop off which we used. We had a comfortable stay here and the staff are fantastic. I hope they resolve the above minor issues/annoyances because they have priced themselves at the top end of the range.

The whole hotel was great, so welcoming and always went out of their way to assist us. Helped with tour guides and ensured we were well managed. Breakfast was great and even accommodated different requests

The bedroom does not have a garden view - so would have preferred to be upstairs. But otherwise really stunning.

Love this hotel and the staff. This is my second year in a row staying here for the dia de los muertos festival. The front desk staff and housekeeping staff always go above and beyond with their world class service. They prepare a beautiful Breakfast every day. They also provide outstanding transportation services led by Ernesto. Can’t wait to visit again. Felix the bartender is great and he always makes us great drinks. Make sure to stay at this wonderful hotel.