Casa Naila Hotel Boutique

Clean and comfortable with very helpful staff, a great breakfast, a lovely rooftop bar / restaurant area, and a great shower!! The complimentary car / driver was very useful as well

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Best breakfast, best staff, great location. Transportation always available. Very knowledgeable staff. A new favorite place to stay in Oaxaca.

Beautiful very small boutique hotel with very kind and attentive staff and yummy breakfast included on lovely rooftop terrace. Included airport transfer and local rides (and a great cocktail). Nice evening turndown service with a treat helped make for a luxurious stay. Very helpful arranging a driver to regional sites. Memorable holiday trip in the heart of Oaxaca City.

Very pricey but went in high season and booked at last minute.

Our group of 13 stayed here for a special birthday/Day of the dead celebrations. The hotel is the perfect size to accomodate that size and give everyone a beautiful room (I looked at them all :) as well as being well situated to walk everywhere. Check in was seamless and the rooms are spacious and very modern. The bed was super comfortable with plenty of pillows (thank you!) and while the air con was nice to use after a hot day out, I liked keeping the windows open for fresh air. The bathroom was huge with a big rainshower head, good sized towels and plenty of room to put your toiletries. It was surprisingly quiet at night given all the crazy celebrations going on, though I could hear staff a bit in the early morning preparing breakfast (kitchen on main floor - dining upstairs in the bar area). Speaking of breakfast, they were AMAZING - all homemade, classic mexican dishes - so delicious and fresh. Other options such as cereal, yogurt and fresh fruit were also available. Everyday was different and so tasty. This is not an inexpensive hotel but it is one of the best I have ever stayed in on so many levels. A big shout out to the staff who helped us in so many ways and were so friendly every single time. thank you, thank you, thank you.

The staff!

The size of the room and the fact that it was right next to the reception area

We stayed here for almost a week during a school spring break and had a good time. The rooms are clean and spacious and the location was great. You can walk to anywhere. The service, however, is friendly and adequate but not particularly amazing. It didn't matter for us because we had done so much research heading into the trip, my sister who we were with spoke Spanish and we had ideas about what we wanted to do. I think this hotel would be a great base for anyone who wants to explore Oaxaca and is comfortable largely on their own. But it might be disappointing if you needed to take advantage of concierge services. For example, when we asked them for their restaurant recommendations (out of curiosity), they pointed us to very touristy and crazy expensive places (as opposed to restaurants on our own list provided by friends who spent multiple summers in here). The breakfast was just adequate. The coffee frankly terrible (tasted like it might have been instant). We had it the first morning and then went out the other mornings (There's an excellent, excellent coffee/breakfast shop nearby).

Staff and room were the best ever. Desert left on our bed every night. Welcome basket provided.

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Staff was the best ever.

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