Casa Naila Hotel Boutique

The staff was amazing

Nothing

Charming staff, great location and very comfortable. The rooftop breakfast was excellent

The staff was excellent.

perfect location - just two blocks outside the main central area. The staff are exceptional. I don't think I have ever received better service anywhere I have stayed.

nothing!

Outstanding hotel! The lobby was organized around a courtyard and decorated for Day of the Dead. The rooms were quiet and equipped with comfortable beds and all the amenities. The staff could not have been more friendly and helpful. They went out of their way to find an excellent tour guide for our trip to Mont Alban. Breakfast, which is included, was copious, delicious and served on the lovely rooftop terrace. Also included in the price of the room was transportation to and from the airport. We were in town for a wedding and as far as we could tell we were staying at the nicest boutique hotel!

Very clean, nice facilities - lovely small rooftop bar where breakfast is served. Staff are lovely, friendly and couldn’t do enough for us.

Nothing.

Utterly disgraceful hotel, we booked this hotel in June for day of the dead 2025, 2 weeks after booking we received a message saying they had put the wrong price down and we could keep the booking for a 350% increase. We contacted the hotel (who ignored us more than once) and yesterday they cancelled our booking having sold it elsewhere for a substantially higher rate. Clearly only care about money, so I’d look elsewhere for a more deserving hotel.

Súper

The property is very clean and confortable thank you very much!