Casa Naila Hotel Boutique

Excellent breakfasts, evening desserts. Attentive staff, comfortable rooms.

Nothing

The best thing was having a car and driver at our disposal to drive you around town. The staff was wonderful

The room was rather small and had no windows. It was the least expensive one in the hotel, but anyway. Everything else was perfect!

The staff could not have been more helpful and pleasant. The breakfast is served from 7-11 on the outside terrace which was lovely. The hotel is expensive but completely worth it. Turn down service at night - the shower was fantastic - perfect water pressure. Hotel was spotless and very clean. The location is close to the city center and very walkable but if you need the hotel staff will take you anywhere within the city (2 MIles) which was a nice bonus. No Uber in Oaxaca so this was a really convenient service. There is a bar on the terrace for nice cocktails in the evening( 2 on the house!!)

The coffee at breakfast- it was a little weak for our taste but there are many great coffee shops in town. I tried the latte to see if that was better but still not strong enough.

Terrific stay. Fantastic staff! Would definitely recommend. The food was great and very reasonably priced. The property and rooms were extremely clean, which is the most important factor for us. Wonderful location also, centrally located.

Great boutique hotel. 4-5 blocks from main downtown area. Very well appointed rooms. Modern yet local and authentic decor. Very comfortable beds. Quaint little rooftop bar and eating area. All that said, it is the staff that really sets this hotel apart. Within hours of making reservations they texted me to make tour arrangements, restaurant reservations and were ready to help with anything else. Once there, they took excellent care of us and made sure that everything we did was seamless and effortless. Highly recommend staying here.

This 16th century house has been transformed into a beautifully designed boutique hotel. The black pottery lattice work in the lobby is amazing as it brings to mind the latticework of Mitla. The rooms are 21st century in both technology and design. The friendly staff is always there to help and they work together as a team to make your stay the best that it can be. The location is 10 minutes walking to anywhere and everywhere. Carolina and Anna attended to all our needs and Ernesto gave a day great tour. We hope to come back.

We enjoyed all elements of our stay, but the staff was beyond exceptional! They took care of us like family! Even bought me a birthday cake and sang for me.

There is nothing to dislike about this property, but a swimming pool would’ve been nice on hot afternoons.

Beautiful property. Excellent, attentive, and knowledgeable staff. Hotel felt very much like a home away from home. I loved have the beds turned down at night with little treats and the TV set to a nature channel to help relax. Also loved they didn’t use any plastic and provided high quality glass water bottles that you could refill in the lobby.

The hotel was amazing. The location was excellent. Walking distance to the centro, markets and restaurants. The breakfasts were amazing. Very high-quality food and a great selection. The service was excellent. The staff is amazing. Everyone was friendly and helpful.