Massanutten Resort

You definitely offer a variety of different activities to keep children and families busy.

The rules you have may not make sense! It needs to be able to make sense! I purchased 4 rounds of tubing for my husband and my son of 5.5yo. they went together twice and then when my little one got tired and cranky and afraid of the speed, I asked if I could go for the last two rounds with my husband instead of my son. They girl had the nerve to sit there and tell me that my kid who I filled up the paperwork and paid for had passed some sort of special screening inside the office and he was safe to go tubing and because I hadn't gone through this special screening, I was not eligible to go tubing in his place. What?!?!?! There was no special screening!! It's my fault for even asking and not switching the tags on us. If this is how you treat honest people with rules that make no sense then there is no need for me to return and spend time, energy and money there. She saw that I was already stressed with my little one being cranky and afraid to go so she could have easily made the situation better by allowing us to swap since we had paid for the rides! You also have signs that people without tickets shouldn't go past a point...then how would we take photos and videos of our family and friends tubing down? It feels like whoever made these rules doesn't have a family or kids so please review them and have them make sense. When you do review them, feel free to reach out and explain you have actually done something about this, and we can consider coming back!

Everything

Las piscinas

The location was beautiful and the size of the condo was ideal for us as a family.

There were some maintenance issues - toliet didn't flush at first, mattress was sunken, oven light didn't work.

The resort perfectly located near the Water Park and Shenandoah National Park with a lot of beautiful views and trails. We were amazed with the suite cleanliness.

The in suite jacuzzi was without the drain plug but we didn’t use it anyway. I am sure that we could get the drain plug in case we needed it.

Exclusive and clean

Nothing