Glendale Hotel

Location.and fast checkin

None

Free coffee and sparkling water, easy check-in, big rooms, convenient location

Sheets smell of bleach, dusty

Cost

A virtual front desk

La zona en la que está ubicada es muy tranquila y bonita, a 20-30 minutos del centro Tiene mini refri y microondas, así como una estación permanente de agua y cafés

Podrían darle un poquito de mantenimiento al mobiliario que se ven desgastados

Most Important Fact: There IS NO LIVE PERSON ON SITE. All issues are handled with a zoom-style video kiosk in the lobby with a person on the other end who is actually in San Dimas. Lack of any human customer service made this a terrible experience, even though the remote person tried her best. They literally advertise "24-hour front desk!" Except that there ISN'T a front desk. (Note I've seen responses by the management saying that the completely staff-free lobby is meant to streamline and speed the experience--a blatant falsehood as there is ONE, offsite person doing every check in and check out. It's just cheap and irresponsible). In the room adjoining that of my 81-year-old parents was a group of men yelling and cursing. I alerted the woman on video at the kiosk and she was going to send the (female) security person. That may have happened, but the noise continued. This noise was audible 4 doors down in my room, but horrible in my parents' room, because they had nothing but a connecting door in between, so no acoustic isolation AT ALL. No one helped. Further, the multiple air freshener plugins in each room did not cover the heavy smell of smoke, and was terrible for the perfume-sensitive. In both rooms, the fan in the bathroom was incredibly loud, like a jet engine-our fan was hanging by wires below the ceiling. There was mold in the shower grout. The table was dirty with something sticky. There were chips out of the bathroom counter and a smear of something red across the front. The water temperature of the shower when turned all the way to hot was about 1 degree above room temperature. A few photos included, but wish I'd taken some of the lobby/lack of humans. But beware staying here--if any other guest is a problem, or if there's a maintenance issue, you are out of luck. Again, there were NO HUMANS beyond morning housekeeping staff and the guy refilling the vending machine. Bad neighborhood, too. $20 per night parking is not included in the price of the hotel. We have zero idea, with such striking problems across the board, how this hotel gets a decent rating on any site. This hotel should be rated as a one-star hotel

Close to the party

No actual in person attendant

広々としているところ。バス立地が神なところ。

特になし。