Xeliter Cana Rock Punta Cana

La piscine

- Le Golf à côté qui fait que l’entretien et les tondeuses commencent à 7h30 jusqu’à 11 heures : pas possible de rester en terrasse le matin - le côté bunker : 30 minutes pour rentrer dans complexe le premier jour - l’appartement est sombre du fait des vitres très teintées : du coup il faut mettre la lumière parfois même en plein jour - impossible de résider ici, sans véhicule

I had already paid for the reservation in advance. We arrived around 22:00 at the gate where we were stopped and asked where we had our reservation. The security guards at the gate had no information about our booking. The only thing I received on WhatsApp was a QR code, and that was it. They should have also sent us the code to enter the apartment. We spent three hours trying to figure out how to access the apartment. Eventually, we were told that they didn’t know how to let us into the apartment and that we would have to sleep in the car. We slept in the car outside the building until 9:00 in the morning because no one answered the phone numbers we were calling. We tried calling several numbers, but there was no response at all. In the morning at 9:00 they finally sent me a code, but it was wrong. They then sent another one, which was finally the correct code. I really do not understand how no one answered any of the phone numbers we called. We had to sleep outside in the car like dogs. The next day we also had no electricity, and again on the last day. I asked them to refund the money for the first night, but I received no response from them. If I ever come here again, I will never stay here again. Also, in the apartment there was no dishwashing sponge or basic cleaning items, which are small things but very important.

The apartment was clean, it is a huge property. We loved the layout. The response from whoever was in correspondence to us on booking.com was quick. Code to get in so no keys necessary, no check in necessary which is great. There is everything you need, fridge, microwave, stove, waffle maker, washer.

Concierge WhatsApp was very slow to responses. I still was not able to use the safe as no one came, there was another maintenance request and no one came.

El apartamento tiene de todo

Nothing was robbed and wasn’t welcome on the property

The room could have been clean before my arrival should of had clean towels in the room along with to paper could of had my refund after moving from the property after not been saloon the property after the 2 day of my stay

Gracias, por la super atención de, Yohan Ramirez Las instalaciones excelentes La piscina la vegetación la habitación muy confortable y su decoración excelentes gracias

Que el tiempo pasó muy Rápido Y tuve que irme 🤣🤣🤣🤣

It was clean! Everything well kept! Joan Ramirez was a great host! He made us feel right at home!

Muy buen lugar para vacasionar en familia super exelente un trato fenomenal es como mi Quinta ves quedandome con ellos simpre fenomenal gracias a los muchachos que me ayudaron en mi stadia Joan Ramirez y Ranses Arriaga

My stay at Xeliter Cana Rock Punta Cana was exceptional, with a clean and comfortable environment and a lovely pool. Ranses Arriaga, my host, delivered outstanding service, warmly welcoming me to the DR and ensuring my comfort throughout my stay. He checked in daily and provided links for food services, always being readily available. I highly recommend Ranses for his exceptional hosting skills. Kareem and family.