Xeliter Cana Rock Punta Cana

The attention from and availability of the staff to answer questions or deal with the smallest issue, was unparalleled. Ranses in particular was friendly and efficient. The room was clean and comfortable with a pleasant garden view.

First & foremost the staff the young man that was serving us excellent serve

The apartment was truly great, very well equipped with everything you might need: plates, beach towels, air conditioning… it had it all! The only downside was that during my stay, garden maintenance caused grass debris to fall into the pool, which wasn’t cleaned afterwards. Nevertheless, my stay with Xeliter was perfect. I always felt safe, even while traveling alone. The Xeliter team, and especially Joan, played a key role in my experience: always available, he gave me valuable advice and excellent local recommendations. Also, if you want to go directly to the apartment, I highly recommend taking an Uber! Thanks to him, my stay was even more enjoyable. I highly recommend it!

Espacioso y completo.

La estancia fue fenomenal, nos recibió Joan y Ramsés que colaboraron con nosotros en todo momento y nos sacaron de las dudas que teníamos del alojamiento,muchas gracias por todo

Todo excellente muy bueno el trato en especial Joan quien fue que me ayudo con mi estadia lo recommend💯

Do not book this place. Xeliter Cana Rock in Punta Cana was advertised as a luxury condo, but it was a total disappointment. When we arrived, the electricity was off, no one was there to greet us, and we had to figure out the circuit breaker ourselves. There was no Wi-Fi until hours later. We were promised beach access, but didn’t get the passes until the day before checkout—and weren’t told the beach closed at 6pm. We got there at 5:30 and were denied entry. The penthouse suite was dirty, with animal feces on the balcony, dirty laundry in the bathroom and washer, no bottled water (despite undrinkable tap water), and no dish soap. The hot tub didn’t heat up, and the showers had no hot water. They told us this was “normal” yet it could be fixed but never sent anyone to fix it. The pool connected to our suite was dirty, yellow and under construction, so we had to walk across the complex to use another one. On top of all that, they charged us an extra 20 dollars day for electricity—never disclosed until after we booked. Their 70 dollar shuttle was also a scam, since Uber was only 35 dollars. No front desk, no accountability, no compensation. This place is cheap for a reason, and the management doesn’t care about guest experience. Save your money and stay at an actual resort. This was false advertising and a complete scam.

No good, bad experience

El servicio es muy bueno. La calidad de la estadía pésima. El jacuzzi no tiene agua caliente. Nos cambiaron de villa porque el aire acondicionado no funcionaba en la primera villa. El jacuzzi no funcionó en ambas villas. La piscina se despinta y sales lleno de pintura. La compañía que administra es muy servicial e intentan que todo esté puntual, la calidad de la villa, malísima.

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