Smeatons by Pureserviced

I booked this property from 16 September to 2 October, but I left on 20 September due to unacceptable conditions. 1. Cleanliness: • The bathroom and kitchen were dirty upon arrival. • Spiders were all over the walls, which made the stay very uncomfortable. 2. Noise: • There was constant noise around the property, making it very difficult for my children to sleep. 3. Safety: • One day, I returned to find the door open. The locking mechanism was faulty, and I never received clear instructions on how to secure it properly. • I reported this issue through Booking.com since the property management was unavailable. Someone was sent the next day, but by then I no longer felt safe staying there. 4. Management & Communication: • The property management failed to respond promptly. • They only replied by email after Booking.com escalated the issue. No one called to check on the situation or offer support. • Their email response was dismissive, stating: “we do not see any evidence of issues with the lock and therefore will not be amending the reservation.” • They did not acknowledge my concerns and processed the checkout immediately without offering any form of compensation or refund. 5. Comparison with Other Properties: I have previously stayed in two short-term rental properties, and both were phenomenal — unlike this experience with Pureserviced property, which was extremely disappointing. Positive Aspect: The only redeeming feature is that the surrounding area offers a good space for children to play. Final Recommendation: I do not recommend staying at this property due to poor conditions, lack of security, and unresponsive management.

I booked this property from 16 September to 2 October, but I left on 20 September due to unacceptable conditions. 1. Cleanliness: • The bathroom and kitchen were dirty upon arrival. • Spiders were all over the walls, which made the stay very uncomfortable. 2. Noise: • There was constant noise around the property, making it very difficult for my children to sleep. 3. Safety: • One day, I returned to find the door open. The locking mechanism was faulty, and I never received clear instructions on how to secure it properly. • I reported this issue through Booking.com since the property management was unavailable. Someone was sent the next day, but by then I no longer felt safe staying there. 4. Management & Communication: • The property management failed to respond promptly. • They only replied by email after Booking.com escalated the issue. No one called to check on the situation or offer support. • Their email response was dismissive, stating: “we do not see any evidence of issues with the lock and therefore will not be amending the reservation.” • They did not acknowledge my concerns and processed the checkout immediately without offering any form of compensation or refund. 5. Comparison with Other Properties: I have previously stayed in two short-term rental properties, and both were phenomenal — unlike this experience with Pureserviced property, which was extremely disappointing. Positive Aspect: The only redeeming feature is that the surrounding area offers a good space for children to play. Final Recommendation: I do not recommend staying at this property due to poor conditions, lack of security, and unresponsive management.

Great property and location

Location good

**AVOID AVOID AVOID** This property was not as advertised!! Upon arrival, it was immediately clear that the property had not been properly cleaned or maintained. Specifically, I encountered the following issues: A horrendous smell of the entire top floor, the sofa was ripped and filthy to the point we had to cover it to even sit on them, the kitchen hob was disgusting and beyond use!! there was liquid splattered up the banister, the carpets were dirty with a number of pieces of chewing gum stuck to it, the bottom few steps of the top flight of stairs are on the verge of falling through, the bathrooms were DISGUSTING, they were mouldy and had not been cleaned properly and there was a damp smell to the bottom floor bathroom. We used the property purely as a base to sleep, we could not use the kitchen facilities for cooking which cost us extra in having the eat out! If I have not been 7 hours from home as a family of 7 on the busiest week in Plymouth I would of found alternative accommodation but this was not possible! I had plenty more photos of the house that did not meet the advertisement but you could only add 4!!

Location and size and cleanliness

Tv remote didn’t work in main lounge

It’s was spacious, everything was organised well.

Only thing had to climb 2 floors up.

Nice view & excellent location

We were six but only 5 chairs in dining table and cutlery for 5 people as well