Casa Pancha Puerto Vallarta Centro - Adults Only

Everything.

Nothing.

Location, rooftop, peaceful

Wasn’t aware our unit was garden level. Anyone walking or driving by felt like they were in our room. It was difficult to sleep.

Host was not supportive or understanding. I personally reached out 2 weeks prior to arrival date to inform the owner of a family emergency. Asked owner if I could please get a refund. Owner said no. I requested could I move the date to 1 year later no. Could I move my stay to anytime later due to emergency no. Very disappointing and will share with all of my personal friends this information. It's sad that this owner does not understand empathy of life when things are out of my control. Customer service is gone Hotels.com agents were amazing and really tried to help me solve and they reached out to hotel owner as well. With no luck. Hotels.com was outstanding

We stayed in the Penthouse Suite which was comfortable and had everything we needed! It was more like a small studio apartment. Continental style breakfast is offered every morning on the rooftop. The rooftop and pool were beautiful with excellent views. Would definitely come back again!

Our room had a small window facing to the public stairs so other guests could potentially see in. The water temperature and pressure in the shower was unreliable.

Great spot!

We loved the location, the room was very comfortable and clean. The property was quiet and it felt very private.

We wished the self check in system was more clear. It would have been helpful to have our names in the door or in the welcome letter so we could confirm we were in the right room.

Highly recommended. I love the place! Love the location! Will come back for sure!

No hot water when I took a shower