Turquoise Pyramids View Hotel

The hotel isn't even close to what some of the reviews are saying. We walked into the hotel at around 2 AM, only to be told that our booking was cancelled. Who cancelled it? They didn't have an answer. Why Hotels.com shows the booking active? They didn't have an answer. Instead, they said they will take us to a nearby hotel just 4 minutes away. We refused and tried to call Hotels.com to clear this up. All of a sudden they found a room for us but we have to wait 5 minutes. The 5 minutes turned into long 3 hours. We waited for 3 hours until we got a room. We booked two rooms for three nights and we already messaged the hotel we will be checking in late. That means they had plenty of time to get the room ready for us. While we were waiting two other couples walked in and told the same thing. One of them took up the offer for another hotel and walked to the hotel. It is a run down hotel with mediocre breakfast. The light fixture in the washroom is hanging down by the electric wire. All of these don't matter for us at this point because this booking made us to question Hotels.com reviews in the future. How they managed to get these glorifying reviews? It's not a cheap hotel trying their best to accommodate their customers, something else is going on here. They are not even trying to be nice.

Great view of the Pyramids from the room and from the roof top restaurant! Excellent for a night or two. Food quality at the restaurant is very good and and the staff was great. Bathroom in the room could be definitely better, it is too small and the room was not that big as well. Otherwise had a good time staring and taking pics of the Pyramids all the time!

No internet or nearly 0 speed, tv - no signal , staff with energy in slow motion, walls dirty, patched carpet, better not eat breakfast there.Room size good enough. But the view of the pyramids from the windows is amazing.

Stayed at this property for several nights. Shower water would not stay hot during duration of shower. Bathroom kept a bad sewage odor. Mattress was flat and hard. The mattress topper placed in mattress was ineffective. Bath towel were questionably clean as they were dingy in texture and color. Towels were replaced daily but room was not cleaned.

Great customer service experience and great place to staying great breakfast

I am still waiting on my refund My flight was cancelled I missed the 3 nights I booked I communication Don’t answer emails

The view of this hotel is amazing, you have a very good view of the pyramids, the staff is really helpful, nice property

It’s right across from the pyramids so it was easy to get to my tour. I loved that it is clean and modern. Highly recommend.

Staffs are friendly. Complementary Breakfast is good as price. Toothbrush and paste is very important as a residential hotel. But they don’t provide. This is very unfortunate. Otherwise all is good as well as price. I requested them my flight time is 7 o’clock please my check out time extends for 2 hours. But they charge for 2 hour’s again 200 Egyptian pound. This is really not good attitude or professionalism.

The pyramids were in view from our window and the restaurant where had breakfast, how awesome is that! The breakfast is very good too. The room was clean. The biggest problem was the ac didn’t work and we woke up sweating, it’s spring luckily not in the summer where I can imagine how dreadful it would be. The gas station next door serves some awesome coffee and Egyptian snacks at very reasonable prices. If the ac worked, I’d consider staying here again